Assoc. Dir, Program Success Manager

MSD•North Wales, PA

2d•$142,400 - $224,100•Hybrid

About The Position

The Program Success Manager is responsible for enabling the successful measurement, tracking, reporting and communicating the value across DHH programs by ensuring strong alignment between ways of working, value management frameworks, and executive decision-making. This role operates externally to program teams and partners closely with senior leadership, sponsors, business leaders, and key partners to drive transparency, integration, and impact.

Requirements

Bachelor’s degree (B.S.) required
5+ years of relevant work experience, including experience leading or overseeing complex, enterprise‑level programs or portfolios
Prior experience managing and developing direct reports, preferably in a matrixed or enterprise environment
Strong understanding of enterprise value management, governance, and operating models
Demonstrated ability to synthesize complex information into concise, executive‑ready insights and narratives
Proven stakeholder management and cross‑functional collaboration skills
Ability to operate effectively with senior leadership visibility and governance engagement
Capability Development
Change Management
Classroom Delivery
Client Counseling
Learning Design
Methodical Approach
Organizational Structures
Teaching

Nice To Haves

Master’s degree preferred
Experience leading teams that support multiple programs or portfolios simultaneously
Prior exposure to enterprise governance forums, executive steering committees, or value review boards
Background in enterprise transformation, portfolio management, value realization, or operating model change
Familiarity with value management frameworks, OKRs, benefits realization, or performance measurement methodologies
Experience partnering closely with IT, business, and operational leaders in large, complex organizations
Demonstrated change leadership and ability to influence outcomes without direct authority
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.
As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.
For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation: No relocation
VISA Sponsorship: No
Travel Requirements: 10%
Flexible Work Arrangements: Hybrid
Shift: Not Indicated
Valid Driving License: No
Hazardous Material(s): n/a
Job Posting End Date: 07/8/2026
A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Responsibilities

Ensure strong connection between DHH Ways of Working (WoW) and BIT value management practices, pulling through the enterprise and BIT value frameworks to top programs.
Escalate issues to the S&VM lead and appropriate governance committees when there are cross-program impact or high‑impact blockers requiring leadership attention.
Monitor progress of key programs owned by multiple teams, using governance forums and data to identify risks, dependencies, and bottlenecks early.
Establish common standards for planning, funding, prioritization, and performance management across.
Define and track value cases and benefits realization; ensure that accountable owners in each function commit to and deliver against agreed targets.
Ensure integrated reporting across all top programs, synthesizing insights and framing them for discussion and decision-making with senior leadership teams and governance bodies.
Identify trends, risks, and opportunities across programs and elevate insights that inform enterprise‑level prioritization and action.
Identify process improvements and operating model enhancements that further enable value delivery across priority programs.
Act as a catalyst for improving how programs execute, measure, and communicate value at scale.
Help craft compelling narratives for top programs that support and reinforce the broader DHH value story.
Identify and execute socialization and marketing initiatives that recognize and highlight the collective value delivered by top programs.
Enable and support engagements with key IT, operational, and business partners to ensure the successful delivery of S&VM outcomes and deliverables.
Serve as a trusted connector between program teams, enterprise stakeholders, and leadership forums.
Lead, coach, and develop Program Success Leads to ensure consistent execution of value management practices across programs.
Set clear expectations, performance objectives, and development plans for direct reports aligned to enterprise priorities.
Ensure consistency, quality, and integration of outputs produced by Program Success Leads across the program portfolio.
Foster a culture of collaboration, continuous improvement, and enterprise thinking within the Program Success team.