Assoc CS Communications Partner

QVC•Florida Remote, FL

5d•Remote

About The Position

The Associate Customer Service Communications Partner supports HSN, and plays a fundamental role in shaping how our team members connect to our strategy, culture, and to our customer. You'll report to the Manger of CS Communications and be a trusted partner to the QVC Group CS&E leadership team.

Requirements

Must demonstrate strong writing and editorial judgment by consistently translating complex business strategies into clear, concise, audience-appropriate messaging using the Smart Brevity framework.
Fluency with modern communications channels and tools, including intranets, video content, and knowledgebase platforms
Comfortable using AI as an aid in writing, editing, and completing communications
Bachelor's degree or 2+ years' experience with professional communications, marketing, or knowledgebase management
Demonstrated project management skills.

Responsibilities

Create content, write and edit SOPs, and to enhance messaging and engage our internal customers.
Be a prime contributor to CS&E team members, being knowledgeable when handling customer calls, emails, and chats to support one-call resolution and reducing customer effort.
Evaluate possible customer or representative impacts when you develop new programs or make changes in existing procedures to support all QVC Group CS&E divisions and departments.
Complete assigned projects and tasks that support CS&E programs, promotions and procedures.