Assoc Consultant Casualty Claims - WC Fast Track

The Hanover Insurance Group•Worcester, MA

6d•$48,000 - $55,000•Hybrid

About The Position

The Assoc Consultant Casualty Claims is an entry-level role responsible for managing and processing less complex casualty claims. Under close supervision, the consultant learns the fundamentals of claims handling, documentation, and customer service. Key responsibilities include investigating claims, evaluating damages, determining coverage based on policy terms, and ensuring compliance with jurisdictional requirements and industry best practices. The role also involves accurate input and management of claim data, as well as guiding insureds and claimants through the claims process and available resolution options.

Requirements

Associate degree required; bachelor’s degree preferred or combination of education and experience.
1-3 years of work experience, ideally in service or hospitality.
Legal document familiarity is a plus.
Navigates complex discussions with internal and external groups to reach a mutually beneficial outcome.
Learning basic management concepts for indemnity, medical, and litigation/resolution practices.
Understands insurance principles, policies and procedures, and basic terminology.
Secures agreements while preserving strong, collaborative relationships.
Understands and applies relevant statues, regulations, and case law in decision making.
Learn basic components of contractual indemnification and management concepts for indemnity, medical, and litigation/resolution practices.
Conduct all aspects of an investigation with an understanding that findings may be used in litigation.
Learn and develop basic negotiation techniques and principles for claims of minimal complexity to communicate effectively.
Proficient with basic computer navigation; able to use basic software systems/applications (Suite of MS Office Products) and use of internet.
Ability to use a personal computer and other standard office equipment.
Ability to sit and/or stand for extended periods.
Required to work on-site as needed.
Ability to travel as necessary.
Ability to work in a fast paced, changing or stressful environment.
Ability to perform work in a noisy/loud work environment.
May be required to have and maintain sufficient home-based internet connection.

Responsibilities

Verify coverage using established procedures and guidelines.
Manage routine claims to resolution with oversight.
Collect and review necessary documentation and information from claimants and other sources.
Conduct straightforward investigations for simple claims; escalate complex cases to experienced claim handlers.
May assist in estimating damages and identifying red flag indicators such as potential fraud.
Conduct recorded interviews as part of the claim’s investigation process.
Accurately enter initial claim information into the claims management system.
Verify completeness and accuracy of submitted documentation and claim details.
Process a high volume of routine intake claims following standard procedures.
Conduct regular reviews of claim files and document summaries to ensure accuracy and compliance.
Apply tools and technology appropriately to improve efficiency and optimize data management.
Ensure records are maintained in accordance with company policies and regulatory requirements, including proper ingestion and labeling of data.
Communicate with claimants to gather initial information, confirm coverage, liability, and damages, and provide status updates.
Draft and send standard correspondence and emails with support, ensuring clarity, professionalism, and proper documentation.
Adhere to claimant’s preferred communication methods (e.g., email, text, phone).
Provide empathetic and clear explanations of the claims process and expectations.
Accurately represent policyholder and third-party claimant information in all communications and documentation.
Work collaboratively with team members to gather information and complete basic claim tasks.
Participate in team meetings and contribute to discussions regarding claim status and issues.
Assist with shared tasks and support colleagues as needed, including coordination with internal and external stakeholders (e.g., APD, Subro, PIP claim handlers, appraisers, Special Investigations Unit).
Attend company and industry training to build knowledge of claims handling procedures and policies.
Complete onboarding and training modules, assessments, and checkpoints as directed.
Apply learned skills under supervision and seek clarification when needed.
Begin developing foundational skills in time and desk management (e.g., managing diary, email, phone).
Understand and follow company protocols for protecting Personally Identifiable Information (PII).