Assoc. Card Services Specialist

Travis Credit Union • Vacaville, CA

4d • $22 - $27 • Onsite

About The Position

The Card Services department is responsible for the administration of Travis Credit Union’s (TCU) debit, credit and ATM card services. TCU’s Card Services Specialists are actively engaged with both TCU members and TCU back office departments in the delivery of member support to card service users by responding to member inquiries related to credit, debit, and ATM card account activity.

Requirements

• Professional written, verbal, and interpersonal communication skills to problem solve with tact and diplomacy.
• Knowledge of Visa regulations, dispute/chargeback procedures, and the technical aspects of card processing.
• Good organizational skills.
• Proven experience of working in a fast-paced, team-oriented environment.
• Proficient in Microsoft Office products.
• Strong data entry and analytic skills.
• HS Diploma or equivalent.
• Minimum 1 year of customer service experience, and/or minimum 1 year inbound call center experience, and/or minimum 1 year in cardholder data environment.

Responsibilities

• Delivers best-in-class member and employee service through prompt response to complex inquiries.
• Proactively seeks solutions to common member needs surrounding debit, credit, and ATM card billing errors, card orders, declined transactions, disputed charges, card fraud and limit increases within regulatory and procedural timeframes through use of card program knowledge.
• Complies with all applicable regulations such as The Card Act, Bank Secrecy Act, Reg. Z, and Reg. E related concepts, procedures, regulations and compliance requirements.
• Produces, understands, and manipulates large amounts of data to isolate fraud trends.
• Verifies and corrects card records across multiple systems as needed throughout each day.
• Processes daily settlements and has full working knowledge of the chargeback process, including origination, re-presentment, and pre-arbitration.
• Monitors reports and correspondence via member contact for discrepancies.
• Monitors all inserts and plastics inventory.
• Actively engages with accounts and General Ledger balance processes.

Benefits

• Competitive medical, dental, and vision insurance
• Mental health and wellness programs
• Employee performance incentive plan
• Merit-based salary increases
• 401(k) program with immediately vested employer match
• Generous holiday and vacation policies
• Exclusive TCU perks such as employee loan and credit card discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED