Assistive Technology Professional Mentor

Numotion

11d•Remote

About The Position

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. JOB PURPOSE: The ATP Mentor works in a remote capacity to support Assistive Technology Professionals (ATPs) and/or Rehabilitation Technology Suppliers (RTSs) as they work with customers through all phases of the Complex Rehabilitation Technology service and delivery model. The ATP Mentor works with the end goal of expanding and improving the skills, knowledge, competency, and productivity of professionals new to the field of Complex Rehabilitation Technology. They facilitate the ATP/RTS in meeting all set productivity and performance goals established for the designated period of mentorship.

Requirements

High school diploma and/or GED.
Current Assistive Technology Professional certification
Minimum two (2) years of experience as a Numotion ATP.
RESNA certification.

Nice To Haves

Bachelor’s degree.
Clinician (OT, PT, COTA, PTA, RN) or health-related degree.

Responsibilities

Enrich the ATP/RTS ability to gather, problem-solve, and translate relevant data from the customer and clinician, into wheelchair seating and technology that best meets the customer’s goals.
Collaborate with the ATP/RTS during the assessment to meet client-centered goals for Complex Rehabilitation Technology while maintaining requisite knowledge of funding and equipment.
Educate ATP/RTS on appropriate selection of equipment in alignment with customer clinical/functional needs, payer requirement, with consideration to business best practice.
Educate ATP/RTS about appropriate fit and modification of CRT as it relates to the customers clinical/functional need.
Educate ATP/RTS to further refine ICD-10 clinical competencies, equipment, and payer knowledge for best practice.
Ensure the ATP/RTS meets consumer, clinician, and caregiver expectations for communication of objective findings, goals for CRT, documentation, and timeliness from evaluation to delivery.
Offer oversight and instruction on efficient, effective order processing skills and the ATP/RTS ability to navigate within Numotion’s ecosystem.
Build the ATP/RTS business acumen through targeted education on equipment selection, payer requirements, comparative margin etc.
Provide ancillary support to ATP/RTS based on achieved competencies and complexity of assessment or delivery, including but not limited to oversight of custom molding, K0005 specifications and alternative drive control configuration and use.
Assist the ATP/RTS in reaching optimal performance via identification of developing competencies and connect ATP/RTS to the appropriate subject matter expert for skill building.
Communicate with Director of Sales Operations and ATP Developmental team to the ATP’s/ RTS’s progress through Personal Development Profile.
Assist the ATP/RTS in the achievement of assigned sales goals and objectives. Keeps abreast of all funding requirements and technological advances within the Rehab Technology industry.
Facilitate the ATP/RTS in meeting all set productivity and performance goals established for the designated period of mentorship.
Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.