Assisted Living Operations Manager

Annandale At Suwanee, Inc.•Suwanee, GA

2d•Onsite

About The Position

Annandale Village is a nonprofit community supporting adults with developmental disabilities and acquired brain injuries. The Assisted Living Community (ALC) plays a critical role in creating a home where Villagers feel supported, respected, and engaged in meaningful daily life. The Assisted Living Operations Manager provides day-to-day leadership of the Assisted Living Community, ensuring strong team performance, high-quality care, and a consistent, person-centered experience for every Villager. This role serves as a key operational leader—supporting staff, reinforcing accountability, and creating an environment where both employees and Villagers can thrive. While not a licensed Administrator, this role plays a critical part in maintaining operational excellence and supporting compliance.

Requirements

Bachelor’s degree in Healthcare Administration, Human Services, Nursing, or related field OR equivalent combination of education and experience
Minimum of 3–5 years of experience in assisted living, healthcare, or residential services
Prior leadership or supervisory experience required
Working knowledge of assisted living regulations preferred
Demonstrated ability to lead teams and manage operations
Must be at least 18 years of age
Valid Georgia Class C Driver’s License, proof of insurance, and acceptable MVR
Must pass GBI and FBI background checks (including fingerprinting)
Must pass drug screening and tuberculosis screening

Responsibilities

Create and maintain an environment where Villagers feel safe, respected, and truly at home
Ensure daily operations support meaningful engagement, dignity, and quality of life—not just task completion
Stay connected to the day-to-day experience of Villagers and staff, addressing needs in real time
Lead, coach, and support Assisted Living team members to deliver consistent, person-centered care
Set clear expectations and follow through to ensure accountability and growth
Be a present, approachable leader who supports the team through both challenges and successes
Build a culture where teamwork, respect, and ownership are the standard
Ensure services are delivered in alignment with each Villager’s needs, preferences, and care plans
Promote consistency across shifts so every Villager receives the same level of care and attention
Recognize changes in condition or behavior and ensure appropriate follow-up and communication
Support collaboration with nursing and interdisciplinary teams to provide well-rounded care
Keep daily operations running smoothly by anticipating needs, solving problems, and supporting staff in real time
Reinforce expectations around documentation, safety, and service delivery
Support compliance with state regulations and organizational standards through consistent practices—not just oversight
Partner with leadership to prepare for surveys, audits, and continuous improvement efforts
Ensure staffing supports both quality care and team sustainability
Monitor attendance, scheduling, and staffing patterns to promote accountability and consistency
Actively work to reduce overtime and reliance on agency staffing through thoughtful planning and team engagement
Use resources wisely, balancing operational needs with financial stewardship
Ensure the community is clean, safe, and welcoming for Villagers, families, and staff
Reinforce safety practices and infection control standards in everyday operations
Provide leadership and support during incidents or emergencies
Maintain open, respectful communication with families, caregivers, and team members
Partner across departments to ensure coordinated care and a seamless Villager experience
Keep leadership informed of operational trends, challenges, and opportunities
Support community events, initiatives, and special projects
Perform other duties in the best interest of Annandale Village and the Villagers we serve