Assisted Living Administrative Assistant

JFSHI, Inc.•Brown Deer, WI

13d•Onsite

About The Position

JFS Housing, Inc., develops affordable housing for low- and moderate-income individuals, families, seniors and people with disabilities. Our campus community in the Village of Brown Deer provides residents with more than a place to live. This is truly home, with all the amenities to live an active life. What makes our community truly unique is how it fosters social interaction among neighbors, yet ensures security and privacy. Assisted Living Administrative Assistant is responsible for an administrative support role to the Director of Assisted Living and Assisted Living Supervisor at Deerwood Crossing Senior Residences, a licensed Residential Care Apartment Complex. Reporting to the Assistant Living Supervisor, responsibilities of the Assisted Living Administrative Assistant include orienting of Resident Assistant (RA) caregiver staff; scheduling and manage medical transportation schedule; communicating with residents, family members, case managers, and others about resident care; administrative duties essential to RCAC operations; and other duties as assigned.

Requirements

Driving is not a requirement for this role.
Knowledge, understanding, and/or willingness to learn Jewish culture and traditions and those of the Agency population as necessary
Accept other duties and responsibilities as assigned by Director of Assisted Living or RN
Candidates must successfully pass a criminal background check with the Wisconsin Department of Justice and a caregiver background check with the Wisconsin Department of Health Services, the Department of Children and Families and the Department Safety and Professional Services.
High School Diploma required
3 years’ experience working as a direct caregiver for older adults and/or adults with disabilities required
2 years providing training and orientation for new resident care staff is required
CBRF certified for medication administration, first aid/choking, fire safety, and standard precautions
Excellent oral and written communication skills
Excellent customer service skills
Knowledge of or ability to learn computer programs specific, including an Electronic Medication Administration Record system and a Nurse Call system
Proficient in computer use and Microsoft Office applications
Strong and demonstrated organizational skills
Ability to serve on call for staff inquiries on a rotational basis
Ability to occasionally work outside of regular work hours, as needed
Ability to maintain resident confidentiality at all times.

Nice To Haves

3 years’ experience working in an office setting or administrative support position preferred
Approachable, customer service orientation with sensitivity to a diverse resident population

Responsibilities

Leads by example, encourage teamwork, and provide ongoing coaching to Resident Assistants
Conducts regular audits of task lists and medications administration records (MARs);to ensure that Resident Assistant tasks are completed properly and as scheduled
Serves on on-call rotation to respond to calls from staff that occur outside of business hours; fills vacant RA shifts as needed
Provides and oversees orientation and training of all staff.
Work additional caregiver shifts, as needed, due to RA absence
Acts as a liaison between staff, residents, resident’s families, physicians, Family Care team, and other healthcare providers
Ensures that all systems for tracking resident care are completed in accordance with policies and procedures and state regulations
Observes and documents resident’s emotional, behavioral, and physical changes in condition and reports significant concerns to Assisted Living Supervisor and/or Director of Assisted Living
Process resident paperwork from medical appointments and review for changes in condition, med changes, and upcoming appointments
Manages resident transportation schedule and address gaps in transportation coverage as needed.
Provides excellent customer service to residents
Maintains and manages cycle fills, conducts refill audits and assist in contacting doctor’s offices as needed for prescription management, files all medication paperwork, and acts as central liaison for pharmacy communication under the direction of Assisted Living Supervisor and/or RN.
Maintains files and medical records related to resident care under the supervision of the Assisted Living Supervisor and the Director of Assisted Living
Maintains and updates all documentation and training documents and staff and resident meeting notes
Assists with office and medical supply inventory and order supplies as needed
Utilizes Nurse Call system and update system as needed
Participates in committees, projects, and other duties as assigned by the Director of Assisted Living