Glo- Assisted Homecare Manager
About The Position
Guardian Angel Senior Services is seeking an experienced Assistant Home Care Manager to help lead the daily operations of a busy, fast-paced home care office. This role involves overseeing daily office operations and client services, supporting scheduling, staffing, and caregiver/client matching, and working closely with recruiting, nursing, and office teams. The ideal candidate will ensure outstanding customer service, monitor quality and compliance, assist with home visits and care plans, and help train and develop staff. Responsibilities also include managing reports, payroll preparation, operational metrics, and resolving issues while maintaining compassionate service. The role also involves supporting after-hours On-Call coverage on a rotating basis.
Requirements
- 2+ years of management experience.
- 2+ years of home care or personal care experience.
- Strong leadership, communication, and problem-solving skills.
- Experience managing multiple priorities in a fast-paced environment.
- Comfortable with Microsoft Office and electronic documentation.
- Professional, compassionate, and customer-focused.
- Valid Massachusetts driver's license, reliable transportation, and auto insurance.
Nice To Haves
- Knowledge of ASAP/state-funded home care programs is a plus.
Responsibilities
- Oversee daily office operations and client services.
- Support scheduling, staffing, and caregiver/client matching.
- Work closely with recruiting, nursing, and office teams.
- Ensure outstanding customer service for clients and families.
- Monitor quality, compliance, and documentation.
- Assist with home visits, care plans, and ongoing client support.
- Train, coach, and develop office staff and caregivers.
- Manage reports, payroll preparation, and operational metrics.
- Resolve issues quickly while maintaining compassionate, professional service.
- Support after-hours On-Call coverage on a rotating basis.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
