Assistant Workplace Manager

JLL•Chicago, IL

5d•$61,000 - $75,000•Onsite

About The Position

As an Assistant Workplace Manager at JLL, you'll be a key member of the Operations Team responsible for delivering world-class operational service and exceptional workplace experiences to our clients. This dynamic role uniquely combines comprehensive facilities management coordination with hospitality-driven employee experience initiatives, positioning you at the intersection of technical operations and people-focused service excellence. You'll serve as the primary Planner/Scheduler for all maintenance activities while simultaneously developing expertise in workplace experience program management, hospitality service coordination, and employee engagement initiatives. Working closely with the Workplace Manager, subcontractors, chief engineers, and clients, you'll ensure seamless service delivery that reflects JLL's commitment to operational excellence and hospitality at every touchpoint, directly contributing to employee satisfaction and organizational success.

Requirements

Minimum 2 years of facility management industry experience with demonstrated customer service excellence
Strong understanding of workplace culture development, employee engagement metrics, and satisfaction measurement tools
Proficiency with CMMS systems (Corrigo preferred), Microsoft Office Suite, TEAMS, email, and smartphone applications for work order management and communication
Excellent organizational and management skills with proven ability to multi-task, prioritize responsibilities, and work independently without constant supervision
Outstanding verbal and written communication skills with demonstrated ability to create positive experiences and build relationships with diverse stakeholders
Basic knowledge of building systems and technical skills including mechanical and electrical systems
Strong alignment with JLL core behaviors: Teamwork, Ethics, and Excellence

Nice To Haves

Bachelor's degree in Facility Management, Property Management, Hospitality Management, or related field
Experience with event planning, employee program coordination, or hospitality service delivery in corporate environments
Previous vendor management experience for hospitality or employee service providers
Crisis communication protocol implementation experience for workplace emergencies or service disruptions
Familiarity with space planning methodologies and workplace strategy initiatives
Advanced proficiency in data analytics for tracking utilization rates, satisfaction metrics, and operational performance

Responsibilities

Oversee delivery of maintenance and repair services while coordinating schedules around employee events and high-traffic periods to minimize workplace disruption and enhance experience
Create and manage work orders with service excellence focus, prioritizing requests based on impact to employee productivity and satisfaction while ensuring impeccable performance
Issue purchase orders for JLL vendors, contractors, and hospitality service providers while assisting in operating budget management including employee experience and amenity programs
Monitor SLAs, KPIs, and employee satisfaction scores monthly to identify improvement areas and implement corrective actions that elevate both operational and hospitality services
Coordinate with Account Team to source new Business Partners for operational and hospitality services, leading monthly performance discussions on trends, safety, and training needs
Provide "White Glove" service to executives and VIP visitors including meet/greet services, escort assistance, and prompt follow-up while ensuring all team members embody hospitality best practices
Support employee onboarding experiences, workplace orientations, and space planning initiatives that prioritize collaboration needs and diverse work styles