Wine & Spirits Assistant Department Manager

Hy-Vee, Inc.•Urbandale, IA

5d•Onsite

About The Position

Provides prompt, efficient, and friendly customer service. Assists the Department Manager in presenting the freshest, most innovative, and best quality products at a competitive retail price to customers. This role is accountable to the District Store Director, Store Manager, and Assistant Managers of Perishables, Store Operations, and Health Wellness Home, as well as the Wine & Spirits Department Manager. The Assistant Manager directly supervises Wine & Spirits Clerks.

Requirements

High School or equivalent experience.
Six months or less of related work experience.
Ability to follow written, verbal, or diagrammatic instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Employment is contingent upon the successful completion of a pre-employment drug screen.

Responsibilities

Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
Smiles and greets customers in a friendly manner.
Learns customers’ names and addresses them by name whenever possible.
Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, and noting customer suggestions.
Answers the telephone promptly and provides friendly, helpful service.
Stocks, rotates, and faces product on shelves.
Supervises and assigns work for evening/part-time crew.
Ensures department standards are met.
Handles and satisfies customer issues.
Trains new employees.
Reviews out-of-stocks, ad items, and back stock.
Orders merchandise as directed by the department head and controls inventory.
Monitors sales regularly.
Meets with vendors to get point of purchase (POP) materials and other sales-enhancing items.
Oversees intercom selling.
Prices items for displays.
Makes sales suggestions and ideas to the department manager.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Assumes management duties in the absence of the Department Manager.
Unloads truck and ensures product is stocked in the appropriate area.
Cleans display cases and monitors maintenance of equipment and floors.
Reviews price tags and updates signage as needed.
Assists in other areas of the store as needed.
Performs other job-related duties and special projects as required.