Assistant Warranty Manager

Holman•Seattle, NJ

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman has an outstanding opportunity for an Assistant Warranty Admin to join their team and the Holman Family! At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

Requirements

Bachelor’s degree in a related field or equivalent work experience
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Teams)
Excellent working knowledge of CDK
Warranty training certifications from at least one manufacturer
5+ years’ experience processing warranty claims, including 2+ years’ experience with Holman facilities
Has breadth and depth of technical or functional expertise in own area of responsibility or department; may be acquiring knowledge of other related areas of departments
Knowledge of claims processing in CDK and OEM system(s)
Familiarity with accounting practices for warranty schedules, including compiling and submitting journal entries
Understanding of legal requirements for warranty claims
Ability to lead teams and supervisor personnel

Responsibilities

Supervise the daily processing of all warranty claims within Holman retail dealerships
Ensure proper staffing levels for all warranty administration functions
Ensure all warranty administrators are maintaining proper communication with store personnel
Monitor warranty schedules and journal entries to maximize cashflow for operations
Understand and implement controls for complete warranty compliance
Identify best practices and implement across teams
Monitor claim values to maximize OEM payouts
Communicate with in-store management to provide insights and resolve questions or concerns
Review and report on performance of all warranty teams
Provide in-person support for warranty audits
Assist with supporting documentation for warranty reimbursement increase requests
Perform all other duties and special projects as assigned.

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.