Warranty Administrator Assistant

Hendrick Automotive Group•Charlotte, NC

12d•Onsite

About The Position

Responsible for preparing records, reconciling warranty claims, and submitting warranty claims to the factory and distributors in accordance with Company guidelines.

Requirements

Previous office, accounting, or administrative experience.
Intermediate computer skills in Microsoft Office products.
Ability to learn the Parts system and software systems utilized to file warranty claims.
Ability to understand and follow instructions.
Ability to communicate effectively with customers, company personnel, and factory and distribution representatives.
The position requires regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Nice To Haves

Some knowledge of automotive parts and warranty claim processing is beneficial.

Responsibilities

Processes warranty claims in accordance with Manufacturer Guidelines.
Verifies criteria required by factory or distributor.
Posts credits received for payment of warranty claims.
Prepares CSI documents.
Maintains warranty parts for scrapping or refund in accordance with Manufacturer Guidelines.
Follows up with the factory and distributors regarding unpaid claims.
Files warranty documentation and maintains records as necessary.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned