Assistant Warranty Manager

Holman•Portland, OR

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman has an outstanding opportunity for an Assistant Warranty Admin to join their team and the Holman Family!

Requirements

Bachelor’s degree in a related field or equivalent work experience
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Teams)
Excellent working knowledge of CDK
Warranty training certifications from at least one manufacturer
5+ years’ experience processing warranty claims, including 2+ years’ experience with Holman facilities
Has breadth and depth of technical or functional expertise in own area of responsibility or department; may be acquiring knowledge of other related areas of departments
Knowledge of claims processing in CDK and OEM system(s)
Familiarity with accounting practices for warranty schedules, including compiling and submitting journal entries
Understanding of legal requirements for warranty claims
Ability to lead teams and supervisor personnel

Responsibilities

Supervise the daily processing of all warranty claims within Holman retail dealerships
Ensure proper staffing levels for all warranty administration functions
Ensure all warranty administrators are maintaining proper communication with store personnel
Monitor warranty schedules and journal entries to maximize cashflow for operations
Understand and implement controls for complete warranty compliance
Identify best practices and implement across teams
Monitor claim values to maximize OEM payouts
Communicate with in-store management to provide insights and resolve questions or concerns
Review and report on performance of all warranty teams
Provide in-person support for warranty audits
Assist with supporting documentation for warranty reimbursement increase requests
Perform all other duties and special projects as assigned.