Warranty Manager

Terex Corporation•Watertown, MA

2d•$100,000 - $125,000•Hybrid

About The Position

Join our team at Terex Utilities and embark on an exciting opportunity as we seek a skilled and dedicated Warranty Manager to contribute to the Commercial Operations Team. At Terex Utilities we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team. As a Warranty Manager at Terex Utilities, based in Watertown, South Dakota, you will be responsible for overseeing all aspects of warranty operations for Terex Utilities equipment. This role ensures timely and accurate processing of warranty claims, manages internal approval workflows, and supports customer satisfaction through effective resolution of warranty-related issues. The Warranty Manager collaborates cross-functionally with service, sales, technical support, and product support teams to uphold warranty standards and drive continuous improvement thru quality an delivery enhancements.

Requirements

Bachelor’s degree in business administration, Engineering, or related field or equivalent experience.
2+ years of experience in a supervisory or managerial role.
Strong analytical and problem-solving skills.
Proficiency in Oracle Business Suite (CRM and SMS), Microsoft Office, Power BI, and QlikSense.
Excellent communication, presentation and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of customer and product support fundamentals and processes.
Ability to identify problems or potential problems at both a strategic and functional level and make or recommend decisions to resolve the same.
Ability to influence others via communication to get desired results.

Responsibilities

Warranty Operations Manage the full lifecycle of warranty claims, ensuring timely validation, documentation, and resolution along with approval workflows.
Oversee warranty spend and ensure alignment with SG&A budget targets.
Maintain accurate records and reporting of warranty trends, issues, and financial impact.
Establish, administer, and clearly communicate standard and extended warranty policies.
Project Management Serve as a key contributor to Project Trident, translating warranty data into actionable quality improvements.
Collaborate with the quality team to drive corrective actions and integrate warranty insights into product development.
Field Team & Safety Management Supervise a direct field team member involved in warranty-related repairs.
Ensure compliance with safety protocols during field service activities, especially for product recalls and campaign management.
Customer Experience & Delivery Impact Address customer concerns related to warranty and delivery issues.
Coordinate with Branch Managers, Service Managers, Field Service Supervisors, and Regional Product Support Managers to resolve complex warranty issues.
Cross-Functional Collaboration Partner with sales, service, and product support teams to align warranty practices with business goals.
Provide feedback loops between warranty data and operational teams to improve delivery and quality metrics.
Leadership Mentor and develop team members to fill skill gaps and strengthen departmental capabilities.
Provide training and support to team members on warranty policies, procedures, and systems.
Monitor competitor’s offerings and with Senior Leadership Team guidance adjust as required.