Assistant Vice President, Windows Platform Operations

CLS-Group•Iselin, NJ

1d•Hybrid

About The Position

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day. Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use. CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market. Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

Requirements

Bachelor’s degree or equivalent
Prior IT operational support experience across business-critical Production Windows Server, preferably virtual
Must have very strong experience supporting production Windows Server solutions in an enterprise Microsoft Windows/Active Directory environment
Strong experience of supporting enterprise web infrastructure services and related technologies
Experience of supporting a production VMware environment
Experience of supporting data backup technologies
Experience of system management tools e.g. SCCM
Experience of enterprise monitoring systems - Dynatrace
Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA’s
Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight
Ability to collaborate effectively with other operational support teams to support the service
Strong experience of providing cross training on technologies and operational processes to colleagues
Strong documentation and technical writing skills.
Have excellent time management and organisational skills
Knowledge of ITIL framework (understanding of Incident, Problem, Change)
Good automation skill with any industry leading programming language
Experience working in and supporting an AWS cloud environment.

Nice To Haves

Microsoft/VMware certification
AWS certification
ITIL knowledge
Rubrik experience
AWS/Azure experience/knowledge
PowerShell
Experience working in financial services or other highly regulated sector

Responsibilities

Provide 3rd line operational support for CLS Windows Server, AWS infrastructure and systems in the company’s 24x7 hosted and cloud environments.
Take ownership of problems through to resolution over a wide variety of systems and technologies.
Maintain and provide SME level infrastructure and content support for the CLS internal and external solutions.
Ensure that the BAU service is prioritized, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place.
Maintain and support the enterprise Microsoft Windows server environment.
Maintain and support the VMware Virtual Infrastructure environment.
Maintain and support the datacentre hardware infrastructure.
Participate with the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for various technologies.
Create, maintain, and review operational process and support documentation.
Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed or escalated as needed.
Participate in the On-Call rota and planned weekend work as required.
Provide representation for Infrastructure Support changes at the weekly CAB meeting. Ensure other team’s changes do not have an impact on the delivery of the infrastructure services.
Create, maintain, and review operational process for Risk Management. Be able to understand Risk v Impact in a Production Environment. Able to call out Risks identified in the environment to be able to document and resolve.
Automation and scripting using Windows PowerShell and other tools working in SRE role.
Ensure CLS internal systems are managed to the highest standard by following industry best practice.
Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes.
Actively contribute to the development of existing and new IT process and procedures to enhance service transition and service operation lifecycle stages.
Demonstrate self-starter capabilities to be able to identify areas of improvement and take action in order to address.
Provide support to the team lead and act as a point of escalation for the junior members of the team.
Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service
Lead and oversee the successful release and transition of new IT services into support, meeting the team’s service acceptance criteria
Undertake the role of Technical Lead on internal RTB projects applying both significant communication, organisational and technical skills to achieve successful outcomes

Benefits

401(k) match
Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days
Private medical and dental cover and life insurance
Generous pension contributions in the UK and Asia; matching 401(k) in the US
Paid volunteer days
‘Locate for your day’ hybrid working – 2 days a week in office.
Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning.
Paid parental leave / Coaching and support services
Career development / LinkedIn Learning
‘Heads down days’ with no meetings on the last Friday of every month
Wellbeing / Mental health support
Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network)
Social events
Annual flu vaccinations.
Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.