Assistant Vice President, Specialty Deposit Portfolio Manager

Western Alliance Bank•San Diego, CA

3h•Onsite

About The Position

As the Specialty Deposit Portfolio Manager, you will be responsible for delivering tailored, exceptional service to law firms, legal professionals, and fiduciary clients within the Juris Banking Division. The SDPM manages a portfolio of specialty deposit accounts within Juris Banking such as but not limited to Escrow, QSF Administration, and DACA. You will serve as the point of contact for new and existing specialty deposits within the Juris Banking business line to deliver accurate and timely responses to requests, transactions, account opening/closings, and other client requests while maintaining service level agreements (SLAs), managing risk, and adhering to all regulatory compliance standards. You will document client interactions through the Bank’s CRM platform, and will work with sales, relationship management, client service/operations employees, and the legal department to onboard, service, and manage these specialty deposits.

Requirements

Requires a High School diploma or equivalent and 3+ years of experience in banking, deposits, account servicing or other directly related experience.
Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Working knowledge of various word processing and spreadsheet software
Must have excellent customer service and strong communication skills, especially speaking and listening skills.
Ability to work with relationship managers, legal department, senior managing director and clients as needed

Nice To Haves

5 years or more experience is preferred.
College degree preferred.

Responsibilities

Manages Escrow deposit portfolio for Juris Banking Escrow accounts
Provides initial review of client provided escrow agreements, or change requests to WAB approved template agreements, for feasibility of request, risk, outlined responsibilities/expectations of WAB. Determines if internal counsel review is necessary.
Works with Relationship Manager, Juris Banking Director of Deposit Operations, Specialty Deposit Operations, TM Sales, and WAB legal team to execute appropriate agreements and establish accounts.
May include assistance with collecting necessary onboarding documentation
Manages relationships with outside vendors as needed to service escrow accounts
Maintains CRM database including calls and results on relationships.
Provides reports to RMs as required.
Primary Contact for escrow parties, providing excellence in communication, response time, client servicing.
Manages deposits, distributions and tracking as required by escrow agreement
Maintains accuracy and completion of transactions and retention of documents for internal audit reviews.
Ensures fees are properly disclosed and assessed via placement into the appropriate product, assignment of price plan, as applicable.
Ensures funds are properly insured via use of IntraFi, government backed funds, as needed for enhanced insurance
Assists Juris Banking operations team, as needed, with completion of the monthly certifications of all bank controlled escrow accounts
Understands business implications of decisions; displays orientation to profitability, demonstrates knowledge of market and competition; aligns work with strategic goals.
Communicate areas in which efficiencies can be gained via process improvement, automation etc., as identified.
Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit.