About The Position

The Quality Assurance Credit Officer delivers results by exercising discretion and judgment that is based on an in-depth subject matter and industry expertise. Requires an understanding of how areas collectively mesh with the sub-function, the entire function and associated business functions. Evaluates complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Strong communication and diplomacy skills are required in order to support, guide and influence others, in particular colleagues within the function and in other areas. May assist management with planning, policy and procedure formulation, and feedback regarding work product quality. Regularly assumes informal leadership role within teams. Requires strong knowledge of process and the ability to identify gaps and take the lead on process improvement.

Requirements

  • 10+ years of experience in underwriting consumer mortgages
  • Familiarity with Fannie Mae, Freddie Mac, FHA, VA guidelines required.
  • Thorough knowledge of property and credit requirements, including secondary marketing concepts.
  • Excellent oral/written communication skills.
  • Strong analytical, process driven and problem-solving skills; ability to interact with all levels of the organization; confident in ability and able to credibly defend rationale for decisions if challenged or otherwise necessary.
  • Excellent leadership skills

Nice To Haves

  • Other experience with portfolio or home equity lending is a plus.

Responsibilities

  • Uses judgment to conduct reviews of credit transactions ranging in complexity with direct business impact. This includes new residential real estate mortgage/HELOC financings ranging primarily in size from $500M to $5MM, with some larger dollar transactions up to $50MM, for professional services and high net worth customers of Citi Private Bank covering properties in the U.S.
  • Provides support and guidance to line level staff in the assigned sub-function(s) by providing guidance and final decisions related to challenging or complex audit level scenarios.
  • Interface with Risk Management, Originations and/or Credit Policy staff, including senior management levels when applicable or directed, to resolve issues.
  • Review portions of work completed by sub-process line level staff to confirm work product is accurate and consistent. Work with staff to make necessary corrections and adjustments.
  • Provide timely and accurate feedback and recommendations to appropriate levels of management within the function regarding observations.
  • Consistently evaluate sub-function processes and controls for improvement opportunities, potential gaps and appropriate remediation.
  • Escalate process related concerns to the appropriate levels of management within the function.
  • Performs other duties and functions as assigned.

Benefits

  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
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