Assistant Vice President Premier Relationship Manager

HSBC•Chase, IN

3d•Onsite

About The Position

HSBC's International Wealth and Premier Banking (IWPB) division is seeking an experienced professional to join their team. IWPB focuses on providing customers with borderless banking and world-class wealth management through advanced mobile capabilities and exceptional service. The division supports individuals, families, business owners, investors, and entrepreneurs through its international network and expertise, offering a leading premium proposition via Premier Banking and collaborating with the Private Bank in key global markets. Their wealth offering is further strengthened by their Asset Management and Insurance capabilities.

Requirements

Bachelor's degree with relevant experience.
Minimum of 5-8 years of Relationship management work experience with high net worth clients.
Evidence of strong sales results in insurance and investment products.
Relationship management experience with high net worth clients.
Strong technical skills in wealth management.
Strong communication, client focus, and influencing skills.
Strong sales orientation, networking, and portfolio management skills.
Sound knowledge of financial services products and services and the client relationship management system.
Understanding of business banking client segment and products and services.
Possess valid licenses with accreditation on wealth management and qualifications as required by the country.
Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment.
Able to communicate well in English and local languages.
IRDA (Insurance Regulatory and Development Authority) and AMFI (Association of Mutual Funds) certifications are mandatory.
Have an understanding of the immediate regional Global Wealth strategy and the ability to plan own activities accordingly.
Be ambitious about providing the highest standards of delivery to colleagues and clients.
Show ability to set stretch goals for self and the ability to deliver these with courage and tenacity.
Be authentic and show ability to engage with colleagues and clients to deliver at pace.
Make considered decisions that protect HSBC & Global Wealth values, reputation, and businesses.
Client focus.
Sales orientation.
Portfolio management.
Communicating & influencing.
Marketplace knowledge.
Business understanding.
Premier products and services.
HSBC services and propositions.
Risk and compliance.
Business processes.
Tools and systems.
Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment as required.

Nice To Haves

The jobholder forms an integral part of the wider HSBC management team. As part of this wider team the jobholder is expected to identify opportunities in their day to day activities that directly or indirectly contribute to the success of colleagues with differing responsibilities, particularly in other areas of HSBC such as Commercial and Private Bank.

Responsibilities

Maximize profit and achieve the growth of the Premier clients portfolio.
Achieve agreed financial targets by developing existing and new relationships.
Build effective relationships with clients to retain and develop sustainable relationships.
Complete regular reviews with clients to understand their current and long-term needs and advise them on suitable products and services.
Effectively use tools and information to drive client service delivery and performance.
Maintain a minimum standard of qualifying Premier clients within the portfolio as stated by Group.
Build a high personal and corporate profile in the community, developing a network of professional contacts to introduce new business, enhance technical knowledge, and promote the brand.
Monitor and act on daily sales activity management information and other internal information tools, using them to coach the wider Branch team.
Establish and agree client contact strategies in line with Group operating models.
Fully utilize and input to Client Relationship Management data, ensuring all client information is complete and up-to-date.
Demonstrate excellent understanding of client needs, recommend appropriate products and services, and achieve sales closure.
Own the client relationship with HSBC.
Maintain a deep understanding and technical knowledge of relevant products and services to provide the best solutions for clients and maximize revenues.
Maintain the highest standard of excellence in client service across the team and with individual portfolios through ongoing analysis and research.
Monitor client satisfaction data and implement portfolio-level improvements.
Work with the broader branch, support, and direct teams to ensure the achievement of business performance measures by delivering differentiated products and services.
Work as part of an integrated branch management team to ensure standards are met and operating models are delivered.
Proactively support others through direct and indirect actions.
Collaborate with the wider team to deliver Branch Performance measures and plans to support the multi-channel client journey.
Establish and maintain strong working relationships with colleagues in wider businesses and others as appropriate to service client needs.
Ensure sales and operations are undertaken in accordance with HSBC Bank and Credit Policy Manual and appropriate lending guidelines.
Agree and manage lending facilities within any agreed Approval Authority.
Manage operational risk by using relevant data to identify risk situations and take appropriate action to minimize loss.
Adhere to selling process and sales quality requirements.
Comply with applicable laws, regulations, Group, and local guidelines related to Sanctions and Anti-Money Laundering policy.
Remain alert and promptly report to the Sanctions Officer/Line manager if a customer is found to be engaging in sanction evasion activities or violations of policy.
Understand the legal responsibility to be vigilant for unusual activity and report it.
Support Country or Regional Offices/Investigations by providing additional information when required.
Attend and successfully complete Sanctions-related assigned training within the mandated timeframe.
Understand the consequences of failing to attend or successfully complete mandated training.
Request additional training deemed necessary or appropriate through the entity manager.
Demonstrate an understanding of Politically Exposed People acceptance, prohibition, and guidelines.
Understand the reputational risk associated with perceived weaknesses in controls regarding substantial cash deposits/withdrawals, wire transfers, monetary instruments, and pouch and mail.
Identify high-risk indicators for various products and services (e.g., Cash, insurance, credit cards).
Ensure all required records are obtained for customers or new-to-bank customers for any products and services provided by HSBC.
Ensure the prescribed process is followed when dealing with non-HSBC customers' requests for monetary instruments and wire transfers.
Ensure adherence to regulatory guidelines and internal HSBC policies, including pouch and mail, monetary instruments, cash services, and payment transparency.
Be aware of AML risks posed by pouch and mail, monetary instruments, cash services, and wire transfer services and undergo mandatory training.
Undertake necessary remediation steps in case of any breach or non-adherence to policy.
Undertake necessary due diligence to ensure the nature of the transaction aligns with the customer profile, escalating to the line manager if clarification is needed.
Be aware of the scope of services offered and those that are prohibited, ensuring this is communicated to customers effectively.
Ensure adequate due diligence is undertaken to align the nature of wire transfer, cash services, and monetary instrument transactions with customer profiles.