Assistant Vice President -Observability Engineering

LPL Financial•Charlotte, TX

About The Position

LPL Financial is seeking a leader to oversee Observability Engineering and Operations Monitoring capabilities across the enterprise. The role leads and develops a team focused on monitoring strategy, platform engineering, operational intake, incident support, and observability practices that improve system reliability, performance, and operational effectiveness. The successful candidate partners across technology teams to implement scalable monitoring solutions and support LPL’s hybrid and cloud-based technology ecosystem. The position includes leading the Operations Monitoring team; contributing to Technology Operations strategies; overseeing enterprise monitoring platforms and services; and supporting production incident management. It also develops operational intake, governance, policies, access controls, service catalog processes, procedures, resource plans, and support schedules. Monitoring support spans applications, infrastructure, cloud environments, and hardware platforms. The role researches emerging technologies, advises technology leadership on industry trends and operational practices, and provides support during after-hours deployments, maintenance, and critical production events as required.

Requirements

10+ years of experience managing and directing IT operations, including infrastructure planning and development.
Dynatrace Administrator Certification.
Experience with Dynatrace, AWS, ELK, systems design methodologies, enterprise applications, web-based systems, data communications technologies, application frameworks, Agile development practices, open-source technologies, business intelligence, and data analytics.
Experience monitoring cloud computing technologies, including AWS Lambda, AWS Fargate, AWS Glue, and Amazon EC2.
Experience with observability and Site Reliability Engineering (SRE) practices and technologies.
Proven analytical, strategic, conceptual thinking, and execution skills.
Ability to use analytical techniques to reduce the frequency, duration, and impact of business disruptions.
Strong verbal and written communication skills, including explaining technical concepts to technical leaders and senior executives.
Strong leadership, interpersonal, and collaboration skills.
Ability to increase employee engagement and build, retain, and manage high-performing teams.
In-depth knowledge of IT practices, trends, and operating policies within the financial services industry.
Strong project management skills and experience leading change, process improvement, and operational performance initiatives.
Ability to collaborate, build relationships, and influence stakeholders across organizational levels.
Strong problem-solving and troubleshooting skills, including identifying and evaluating technical risks and opportunities.
Ability to manage competing priorities and adapt to changing business needs.
Commitment to continuous learning and staying current with emerging technologies.

Nice To Haves

Cross-platform experience and certifications in cloud, Windows Server, Linux/AIX, networking, virtualization, database, and storage technologies.
Experience with metrics, logging, and observability platforms such as SolarWinds, ELK, and Grafana.
Experience with ITOM integrations and single-pane-of-glass solutions, including ServiceNow.
Experience with AIOps platforms such as BigPanda, Moogsoft, ServiceNow, or Elastic.
Experience with middleware and data service technologies including F5, Tibco, Kafka, DataPower, MuleSoft, caching platforms, MapR, ForgeRock, and WorkFusion.

Responsibilities

Lead, coach, and develop the Operations Monitoring team while fostering engagement, accountability, and collaboration.
Participate in developing and executing Technology Operations strategies related to monitoring, operational intake, infrastructure, and day-to-day operations.
Oversee the design, implementation, documentation, security, and ongoing support of enterprise monitoring platforms and services.
Establish and maintain operational procedures, resource plans, and support schedules for monitoring tools and services.
Support production incident management, including escalation, communication, coordination, and resolution.
Partner with Technology Operations leadership to evaluate and recommend monitoring technologies that support business and technology objectives.
Develop and enhance operational intake processes for end-to-end monitoring, problem detection, root cause identification, and incident response.
Implement and maintain governance, policies, procedures, access controls, and service catalog processes for monitoring platforms.
Provide monitoring support across applications, infrastructure, cloud environments, and hardware platforms.
Research emerging technologies and recommend solutions to improve operational efficiency, scalability, flexibility, and cost effectiveness.
Monitor industry trends and advise technology leadership on relevant technologies and operational practices.
Provide support during after-hours deployments, maintenance activities, and critical production events as required.