About The Position

This position directs an integrated portfolio spanning undergraduate admissions operations and systems, outreach and student recruitment, and CSUSB Pre-College Programs. The incumbent sets strategy for the recruitment and admission of first-year, transfer, and returning undergraduate students, and aligns that strategy with the pre-college pipeline that prepares students across San Bernardino and Riverside Counties for university enrollment. The incumbent serves on the Strategic Enrollment Management and Marketing leadership team, supervises the management personnel who lead each unit in the portfolio, and is accountable for progress toward annual enrollment targets, admissions policy and CSU eligibility determination, and sponsored program compliance and renewal.

Requirements

  • Master’s degree from an accredited four-year college or university in educational administration, higher education, public administration, counseling, or a related field.
  • 8-11 years of professional and supervisory experience.
  • Demonstrated experience leading and managing multi-functional teams during programmatic and enrollment growth.
  • Demonstrated experience establishing and stewarding collaborative campus and community partnerships.
  • Demonstrated experience developing and administering budgets, including grant or sponsored program funds.
  • Acts independently within functional policy and organizational guidelines. Administers more than one major segment or functional activity of the campus. Work is reviewed for soundness of judgment and effectiveness in achieving organizational goals.
  • Participates with the management team in the development and administration of department, division, campus, and systemwide policy.
  • Holds responsibility for achieving the goals and objectives critical to a major program, department, or division. Consequence of error may affect allocated financial and human resources and the public relations posture of the campus.
  • Accomplishes results through subordinate managers.
  • Determines the organizational structure and managerial and supervisory relationships required to achieve established goals.
  • Assures operational and conceptual integration of policies and programs within assigned areas.
  • Serves as principal internal and external spokesperson for assigned areas.
  • Must reside in the State of California.
  • Satisfactory completion of a background check (including a criminal records check) is required for employment.
  • Possession of a valid Driver's License is required.
  • The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  • This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.
  • CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Nice To Haves

  • Five years of progressively responsible management experience in higher education enrollment management, admissions, recruitment, outreach, or pre-college programs, including supervision of professional or management staff.
  • Knowledge of public university admissions policies, eligibility standards, residency determination, pre-college programs, and federally sponsored program compliance and reporting.
  • Ability to establish goals, manage multiple functional areas, analyze data, and hold managers accountable for measurable results.
  • Strong organizational, interpersonal, networking, problem-solving, and decision-making skills.
  • Excellent written and oral communication skills, including the ability to present to executive, system, and public audiences.
  • Ability to build effective partnerships with campus departments, CSU campuses, community colleges, K–12 organizations, and community partners.
  • Knowledge of FERPA and commitment to maintaining student confidentiality.
  • Ability to adapt to changing conditions and work extended hours, evenings, and weekends as needed.

Responsibilities

  • Develops and implements an integrated strategy for admissions operations, student recruitment, outreach, and pre-college programs in alignment with the University’s enrollment plan and annual resident FTES targets.
  • Hires, trains, supervises, evaluates, and provides ongoing leadership to assigned directors and sponsored program project directors.
  • Establishes annual work plans, measurable outcomes, assessment methods, organizational structures, and supervisory relationships across the portfolio.
  • Develops and manages operating budgets supported by federal, state, lottery, and sponsored program funds; monitors revenue, expenditures, matching requirements, and projections to prevent deficits.
  • Directs undergraduate admissions operations, including application processing, document imaging, application evaluation, residency determination, eligibility decisions, appeals, and admissions reporting.
  • Develops and implements admissions policies and procedures in compliance with federal, state, CSU, and University requirements, including CSU eligibility standards and the Multifactor Admissions Score model.
  • Provides strategic leadership for admissions technology systems, including Cal State Apply, PeopleSoft Student Administration, customer relationship management systems, and transcript-processing integrations.
  • Establishes controls to ensure data integrity, processing accuracy, operational effectiveness, and consistent administration across all admission cycles.
  • Provides strategic direction for Dual Enrollment Programs and other initiatives supporting student access and enrollment objectives.
  • Leads recruitment and yield strategies for first-year, transfer, and returning students, including territory management, recruitment travel, campus visits, events, and community college partnerships.
  • Directs transfer recruitment initiatives, including Associate Degree for Transfer pathways, Transfer Success Pathway, Direct Admission, Instant Admit, Choose CSUSB, Coyote First Look, Homecoming, and other enrollment-focused programs.
  • Monitors enrollment funnel performance and directs adjustments to recruitment and yield strategies throughout the recruitment cycle.
  • Provides leadership for CSUSB Pre-College Programs, including the Educational Opportunity Center, California Student Opportunity and Access Program, GEAR UP, Educational Talent Search, Upward Bound, First Star Academy, College Assistance Migrant Program, K–16 Programs, and CA Volunteers–College Corps.
  • Ensures sponsored programs comply with University, local, state, and federal regulations; oversees grant renewals, agency reporting, budgets, facilities, resources, and required quarterly, annual, and final reports.
  • Coordinates with Institutional Research and Admissions to track the enrollment, matriculation, and progress of students participating in pre-college programs and applies findings to pipeline and enrollment strategies.
  • Develops and maintains partnerships with K–12 school districts, county offices of education, community colleges, community-based organizations, employers, faculty, and other external partners.
  • Serves as a principal spokesperson and liaison for the portfolio with campus leaders, the Chancellor’s Office, community organizations, educational agencies, and external committees.
  • Represents CSUSB on community boards and collaboratives focused on increasing college-going rates among low-income, first-generation, foster youth, and other historically underserved populations.
  • Leads problem-solving and conflict-resolution efforts among units, managers, staff, and external partners.
  • Serves on the Enrollment Management Council, divisional leadership teams, campus and community committees, and other groups as assigned.
  • Prepares and delivers briefings, technical presentations, and reports for Cabinet, the Chancellor’s Office, University administration, and other executive audiences.
  • Participates in divisional meetings, leadership activities, professional development, conferences, and other activities that support effective communication, collaboration, and continuous improvement.
  • Represents the Division and University at meetings, conferences, recruitment activities, community events, and other off-campus functions. Travel to off-campus and other campus locations is required. A valid California driver’s license and compliance with University vehicle-operation requirements are required when driving is necessary to perform assigned responsibilities.
  • Performs other management and executive-level duties consistent with the Administrator III classification and the scope of the position, as assigned by the Vice President.

Benefits

  • Medical plans
  • Dental plans
  • Vision plans
  • Membership in the California Public Employees Retirement System (CalPERS)
  • Sick time
  • Vacation time
  • 15 paid holidays a year
  • Fee waiver education program
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