Assistant Valet Parking Manager

SP Plus Corporation • Miami Beach, FL

4d • Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

• A minimum of 2 years of experience in the valet parking industry is a must.
• Must be fluent in English.
• High School education or GED.
• At least 2+ years in the Valet Parking Industry is a MUST.
• The employee will be required to have and maintain a valid state driver’s license with a current address and acceptable driving record.
• Must be able to read and write English exceptionally well.
• Ability to communicate effectively with clients, associates, passengers, drivers, and co-workers on all socio-economical levels.
• Ability to read and comprehend simple and complex instructions and correspondence.
• Be able to write correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to make sound judgments.
• Ability to educate others about policy/procedures and enforce policy/procedures.
• Ability to apply patience when communicating with others in difficult situations.
• Ability to carry out assigned tasks and duties completely and effectively.
• Ability to perform assigned duties with minimal supervision.
• Ability to demonstrate fair and impartial judgment.

Nice To Haves

• Experience in hotels, guest services, and assistant managerial roles is a big plus.
• Bilingualism (Spanish) is preferred.
• Ability to drive a vehicle with a manual transmission (stick shift) a plus.
• Advanced Google or Microsoft software.
• Valet Parking Software working experience.
• Hotel management experience.
• 4+ years’ service related management experience.
• Proven ability to manage a team.
• Ability to communicate in other languages, Spanish preferred.
• Previous guest relations training.
• Previous formal parking or hotel management training.
• College degree in hotel, hospitality, restaurant or retail.

Responsibilities

• Assist to oversee all aspects of valet parking operations and guest services.
• Ensure all associates are greeting and assisting hotel guests and visitors in a professional and courteous manner.
• Oversee parking services and rates.
• Event planning as it relates to the Valet Parking Department.
• Responsible for foreseeing the possible impact all events will have on property parking operation.
• Ensure client satisfaction through relationship building and meeting client requests.
• Assist Valet Parking Manager with account.
• Responsible for the proper functioning and operation of the valet parking facility and assist to make and carry out all policy decisions as approved by SP+ Hospitality.
• Responsible for ensuring all Standard Operating Procedures are being carried out by all valet parking associates while under his/her management.
• Ensure all high level final decisions regarding the associates, client, operations and guests are run through the Valet Parking Manager for approval first before taking action.
• Possess and use aggressive hospitality skills in order to portray an image of professionalism that is guaranteed to ensure total guest and client satisfaction.
• Closely monitor the status of the parking operation that will include, but not be limited to: associate related issues, operations related issues, guest related issues, loss prevention issues and corporate office requirements.
• Assist the Valet Parking Manager maintain sufficient staffing and ensure proper training and coaching.
• Maintain and exercise the culture and philosophy of SP+ Hospitality at all times.

Benefits

• SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.
• SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
• USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED