Assistant Valet Operations Manager - The Residences Water Square

SP Plus•Detroit, MI

12d•Onsite

About The Position

SP+ is an artificial intelligence company for the real world, using computer vision to enable checkout-free parking experiences. They are the largest parking network in America with over 23,000 employees and are reinventing parking to make everyday experiences remarkable by giving back our most valuable asset, time. This role assists in the day-to-day management of an assigned location, ensuring operations are within contractual guidelines, fostering good client relations, and promoting a professional image. The position also participates in programs to improve client and customer satisfaction and engages in the development of financial and operational goals for the property.

Requirements

High School Graduate.
Must possess a valid state-issued driver’s license with current address and acceptable driving record.
Speaks clearly; Listens and gets clarification; Responds well to questions.
Writes clearly and informatively; Able to read and interpret written information.
Have a strong customer orientation and positive attitude.
Able to responds to requests for service and assistance in a courteous and professional manner.
Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Exhibits sound and accurate judgment.

Nice To Haves

A minimum of six months of parking experience preferred.
Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Responsibilities

Assisting in the day-to-day management of the assigned location ensuring that parking operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business.
Participate in programs to improve client and customer satisfaction.
Engage in the development of property level financial and operational goals.
Assist in the management of day-to-day activities of the assigned locations including: ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g. cashiers, valet attendants, maintenance porters, etc.), preparing month-end reports, auditing daily cashier shift reports, monitoring and checking of time cards, hiring and training of frontline staff, reviewing of damage claims, disbursing petty cash and preparation of the annual budget.
Courteously assist Customers by answering any questions they may have.
Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
Assist with cleanup of debris, water, oil spills and etc.
Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.
Assist Facility Manager with other duties as needed.