Assistant Tour Supervisor

DHRM • Richmond, VA

9d • Onsite

About The Position

The Assistant Tour Supervisor plays a critical role in managing the daily visitor experience and educational programming at the historic Virginia State Capitol. Working under the direction of the Tour Supervisor-Historian and the House and Senate Clerk’s Offices, this position assists in leading a team of tour guides, coordinating schedules for large groups (including schools, international dignitaries, and the general public), and ensuring the smooth operational flow of the Capitol Visitor Center. The ideal candidate blends an authentic passion for Virginia’s rich legislative history with exceptional supervisory, logistical, and public-facing customer service skills.

Requirements

• A bachelor's degree in History, Political Science, Museum Studies, Hospitality, Communications, or a related field; or an equivalent combination of training and experience.
• Minimum of 2–3 years of experience in visitor services, museum education, historic site operations, or hospitality management, including at least 1 year in a team lead or supervisory capacity.
• Deep familiarity with Virginia history, the legislative process, and the historical significance of Capitol Square.
• Exceptional public speaking and interpersonal skills, with a proven ability to engage diverse audiences dynamically.

Nice To Haves

• Experience working within a state government agency or legislative environment.
• Proficiency with modern museum ticketing, scheduling software, or customer relationship management (CRM) tools.
• Conversational proficiency in a second language.

Responsibilities

• Assist in overseeing, coaching, and evaluating frontline tour guides.
• Lead regular team briefings to communicate daily event schedules, VIP arrivals, and security notices.
• Manage the daily master schedule for guided and self-guided tours.
• Troubleshoot sudden shifts in group arrivals, building closures, or legislative session interruptions to minimize visitor impact.
• Regularly step in to conduct high-profile, VIP, or large-group tours of the Capitol, and surrounding grounds.
• Ensure all tours meet rigorous historic accuracy and inclusivity standards.
• Act as the primary floor supervisor during peak hours, handling visitor feedback, medical or building emergencies, and accessibility coordination for guests with disabilities.
• Create the work schedule for the guide staff.
• Assist with the digital tour reservation system, track accurate visitor metrics, and coordinate with Capitol Police regarding security screenings and crowd management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level