Assistant Tour Operations Manager (Highmark Stadium - Buffalo Bills)

ASM Global • Buffalo, NY

12d • $65,000 • Onsite

About The Position

The Assistant Tour Operations Manager with Legends Global at Highmark Stadium, is primarily responsible for assisting with the day-to-day operations of the tour department at Highmark Stadium. This includes coordinating tour schedules, supervising tour staff, ensuring exceptional guest experiences, assisting with training and onboarding, overseeing logistical needs, and helping maintain the overall quality, safety, and efficiency of all tour-related activities. The role also collaborates with internal departments and external partners to ensure smooth operations during both event and non‑event days.

Requirements

• 1-2 years of Stadium Operation and Sales experience, preferably in Sports & Entertainment
• Bachelor’s Degree in Business, Sports Management, Marketing or other related area of study.
• Able to simultaneously manage a high level of detail across multiple projects.
• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure.
• Able to work well within a team environment, offering assistance and support to team members whenever necessary.
• Able to balance internal priorities with client expectations.
• Knowledge of Archtics/Ticketmaster Host/Customer Relationship Management (CRM).
• Proficient in Microsoft Office.

Nice To Haves

• Bilingual in Spanish a Plus.

Responsibilities

• Work in cooperation with Tour Operations Manager and stadium operations for daily tour activity/theme day execution.
• Work with staff to ensure quality and overall fan experience for all aspects of the tour programs offered.
• Serve as manager-on-duty in the absence of Tour Operations Manager.
• Provide on-site support on event days.
• Provide tour operations team with information pertaining to groups sold by sales team (including work/catering orders, waiver information, special events credentials, etc.).
• Oversee administrative daily tasks pertaining to tour operations team.
• Assist Tour Operations Manager with scheduling and payroll.
• Provide superior and professional customer service to clients.
• Liaison with appropriate departments and stadium personnel about daily tours.
• Non-traditional hours (Nights, Weekends & Holidays)

Benefits

• Competitive salary of up to $65,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level