Assistant Ticket Services Manager of Special Events

CHICAGO THEATRE GROUP INC•Chicago, IL

4d•$20 - $20•Hybrid

About The Position

The Assistant Ticket Services Manager of Special Events reports to the Director of Ticket Services and collaborates with additional Ticket Services Managers in the daily operations of the box office. This role is responsible for overseeing ticketing operations for Theater of the Mind, managing and maintaining all third-party sales allocations, and supporting the Associate Director and Director of Ticket Services with event builds in Tessitura. This position operates on a hybrid schedule, with both in-person and remote components and will require night and weekend shifts.

Requirements

Proficient in CRM platforms—Tessitura preferred
Strong customer service experience required; experience in box office operations, ticketing, or management is highly desirable
Excellent verbal and written communication skills with close attention to detail
Ability to work independently and as a team member
Model behavior and values consistent with Goodman’s Community Agreements and furthering Goodman’s IDEAA (inclusion, diversity, equity, anti-racism and access) goals.

Responsibilities

Responsible for all third party (TodayTix and Hottix) allocation and maintenance (All Goodman Productions on site at 170 N Dearborn St, The Magic Parlour, and Theater of The Mind)
Manage recruitment, training, and scheduling of Ticket Representatives at Theater of the Mind
Oversee and execute in-person shift operations across Goodman Theatre and Theatre of the Mind venues.
Serve as the primary point of contact for reporting related to Theater of the Mind and The Magic Parlour
Coordinate tracking and seating for Opening Night performances
Collaborate with Outbound Sales to ensure accurate membership and single ticket order processing
Assist the Director and Associate Director in any event setup in Tessitura as well as other additional tasks as required
Communicate effectively and professionally when assisting patrons and staff in all aspects of member and single ticket transactions
Alongside other managers and supervisors, manage daily tasks and incoming requests, maintain information platforms, develop new policies and training materials to convey updated information to staff
Regularly communicate with other departments such as Front of House, Development, and Marketing to address ticketing issues, house orders, and various special events or offers