Assistant Director of Special Events

Four Seasons•Kailua-Kona, HI

5d•$91,000 - $108,000•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat. Associate Director of Special Events Four Seasons Resort Hualālai is seeking an Associate Director of Special Events to help lead one of Hawaiʻi's most dynamic luxury event operations. This role is ideal for a passionate hospitality leader who thrives in a high-touch, relationship-driven environment and is energized by creating exceptional guest experiences through flawless event execution. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. This role plays a critical part in upholding that promise both for our guests and our team members.

Requirements

3-5 years of experience in Wedding, Catering & Conference Services leadership within a full-service resort or hotel environment
Strong interpersonal and communication skills with a proven ability to build lasting client relationships
Demonstrated people leadership, coaching, and development experience
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
High attention to detail and a strong sense of creativity
Financial and business acumen, including forecasting and sales analysis
Proficiency in sales and catering systems (Golden S&C preferred) and Microsoft Office tools
Flexibility to work evenings, weekends, and irregular hours based on event needs

Responsibilities

Support the leadership and day-to-day operations of the Special Events department while personally selling and servicing events
Foster a high-trust, collaborative culture that empowers and develops a team of event professionals
Drive operational efficiency, sales performance, and service excellence through coaching, training, and innovation
Lead weekly resume meetings, onboarding, and ongoing development initiatives for the team
Oversee catering call volume, response times, conversion metrics, and sales performance reporting
Partner cross-functionally with Culinary, Operations, Finance, and vendor partners to ensure seamless event execution
Support forecasting, budgeting, and business planning efforts, including weekly and monthly performance analysis
Act as a senior point of contact for complex or escalated guest situations, ensuring timely resolution
Maintain Four Seasons brand standards while ensuring accuracy across event documentation, resumes, and billing