Assistant Director of Special Events
About The Position
Four Seasons Resort Hualālai is seeking an Associate Director of Special Events to help lead one of Hawaiʻi’s most dynamic luxury event operations. This role is ideal for a passionate hospitality leader who thrives in a high-touch, relationship-driven environment and is energized by creating exceptional guest experiences through flawless event execution. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. This role plays a critical part in upholding that promise both for our guests and our team members.
Requirements
- 3–5 years of experience in Wedding, Catering & Conference Services leadership within a full-service resort or hotel environment
- Strong interpersonal and communication skills with a proven ability to build lasting client relationships
- Demonstrated people leadership, coaching, and development experience
- Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
- High attention to detail and a strong sense of creativity
- Financial and business acumen, including forecasting and sales analysis
- Proficiency in sales and catering systems (Golden S&C preferred) and Microsoft Office tools
- Flexibility to work evenings, weekends, and irregular hours based on event needs
Responsibilities
- Support the leadership and day-to-day operations of the Special Events department while personally selling and servicing events
- Foster a high-trust, collaborative culture that empowers and develops a team of event professionals
- Drive operational efficiency, sales performance, and service excellence through coaching, training, and innovation
- Lead weekly resume meetings, onboarding, and ongoing development initiatives for the team
- Oversee catering call volume, response times, conversion metrics, and sales performance reporting
- Partner cross-functionally with Culinary, Operations, Finance, and vendor partners to ensure seamless event execution
- Support forecasting, budgeting, and business planning efforts, including weekly and monthly performance analysis
- Act as a senior point of contact for complex or escalated guest situations, ensuring timely resolution
- Maintain Four Seasons brand standards while ensuring accuracy across event documentation, resumes, and billing
Benefits
- Special Events incentive plan
- An on-site Physical Therapist
- 24-hour access to Indoor and Outdoor Gym
- Holiday, Vacation & Sick pay
- Robust Benefit Plan
- Company Match 401K Plan
- Laundered Employee Uniform
- Free employee meals prepared by the Four Seasons Culinary ‘Ohana
- Complimentary stays at Four Seasons Worldwide
- Training and Development Opportunities
- Employee Recognition Programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
