Assistant Thrift Store Manager (Future Opportunities)

Hillcrest Transitional Housing • Overland Park, KS

3d • Hybrid

About The Position

The Hillcrest Transitional Housing & Thrift Store teams are committed to moving individuals, youth and families from homelessness to self-sufficiency. Our employees are committed to service and embodying the organization's mission and values in all activities. All resources are leveraged strategically and cost-effectively to achieve our mission and goals. The Assistant Thrift Store Manager must be a community advocate for our organization, our residents, and those in need of our services. The Assistant Thrift Store Manager is responsible for maintaining excellent customer service, assists in the day-to-day operation of the Hillcrest Thrift Store ensuring maximum sales and profitability through volunteer management, merchandising, inventory management, and managing operating costs and shrinkage.

Requirements

• A high school diploma or equivalent is required.
• Ability to read, write, speak, and understand English sufficiently to follow written instructions, safety procedures, job aids, and company policies, and to communicate effectively with supervisors, coworkers, customers, and volunteers.
• Ability to process information and merchandise through computer system and POS register system.
• Ability to communicate with employees, customers, and donors.
• Ability to read, count, and write to accurately complete all documentation in English or Spanish.
• Ability to freely access all areas of the store including sales floor, donation center, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Ability to work varied hours/days to oversee store operations.
• Ability to complete work in a timely, accurate, confidential and thorough manner.
• Familiarity with Windows, POS systems, Cashiering, Office, Google Drive, Gmail, Facebook, Instagram, Twitter, and Volgistics.
• Ability to travel to Hillcrest sites throughout the Kansas City metro area.

Responsibilities

• Ensuring that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer and maintaining outstanding standards.
• Support the recruitment, training, and retention of Hillcrest Volunteers for the Thrift Store.
• Assist in supporting the Hillcrest Program operations by working with case managers, residents, and graduates to meet basic needs.
• Implementing and maintaining customer service standards.
• Maintaining all merchandising standards, display presentation, signing standards and monitoring inventory levels.
• Planning and assigning daily goals, tasks and assignments; assuring proper completion through follow-up.
• Assisting in monitoring sales performance, through the analysis of sales reports and comparison shopping; assisting in adjusting strategies.
• Maintaining adherence to all Company policies and procedures.
• Serve in other duties, roles, responsibilities as needed by the organization to fulfill its mission.

Benefits

• 12 paid holidays, including 1 floating holiday that may be used at a time of your choosing.
• Employer-paid life insurance in the amount of $25,000 for all eligible full-time employees.
• A defined employer medical contribution of $330 annually for all full-time employees.
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Opportunities for continued education and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED