Assistant Terminal Manager

Van Kam Freightways•Prince George, BC

1d•CA$80,000 - CA$90,000•Hybrid

About The Position

The Assistant Terminal Manager supports the overall operation of the terminal by ensuring efficient freight handling, safe work practices, and high levels of customer service. This role works closely with the Terminal / Agency Manager to oversee daily operations, manage staff, and drive performance in alignment with company goals, regulatory requirements, and industry best practices. ABOUT US: Van-Kam Freightways Ltd. (Van Kam) is one of the largest regional carriers in Western Canada specializing in less-than-truckload (LTL) transportation. With 8 terminal locations across British Columbia, we fulfill shipments to communities within 1-3 days throughout BC and Alberta. Between our own resources and our partner network, our coverage extends beyond Western Canada into the U.S. and Eastern Canada.

Requirements

3–5 years of experience in the transportation or logistics industry, preferably in LTL operations.
Strong understanding of freight handling, dispatch, and routing processes.
Knowledge of applicable transportation regulations and safety standards.
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Problem-solving and decision-making capability in a fast-paced environment
Organizational and time management skills
Proficiency with transportation management systems (TMS) and Microsoft Office

Nice To Haves

Previous supervisory or leadership experience is preferred.

Responsibilities

Assist in overseeing daily terminal operations, including dock activities, dispatch, and freight flow.
Ensure timely loading, unloading, and routing of LTL shipments.
Monitor service performance, including on-time pickups and deliveries.
Identify operational inefficiencies and implement process improvements.
Provide day-to-day supervision of drivers, dock workers, and administrative staff.
Support hiring, onboarding, training, and performance management.
Promote a positive work environment focused on accountability, teamwork, and safety.
Assist in scheduling to ensure proper staffing levels across shifts.
Enforce all safety policies, procedures, and regulatory requirements.
Conduct regular safety meetings, inspections, and incident investigations.
Ensure proper use of PPE and adherence to safe work practices.
Support the development and maintenance of the terminal’s Health & Safety program.
Address customer inquiries, concerns, and service issues in a timely and professional manner.
Work to maintain strong relationships with key customers.
Ensure service standards are consistently met or exceeded.
Monitor the condition and maintenance of fleet, trailers, and material handling equipment.
Coordinate repairs and preventative maintenance with vendors.
Ensure the terminal facility is clean, organized, and well-maintained.
Assist with operational reporting, KPI tracking, and performance analysis.
Maintain accurate records related to shipments, safety, and staffing.
Support payroll, timekeeping, and compliance documentation as required.