Assistant Terminal Manager

Birnie Bus Service, Inc•City of Troy, NY

5d•Onsite

About The Position

The Assistant Terminal Manager at STA is an on-site position responsible for daily operations in each terminal. This role answers directly to the Terminal Manager and has a line to corporate contacts and responsibilities including, but not limited to, the General Manager, Vice President, ROAM, Finance Director, and Human Resources. The ATM is tasked with great responsibility that is completed as he/she delegates tasks to others, including but not limited to Dispatchers, Clerical Staff, and mechanics. The ATM is an important part of the Management Staff, having a direct line to our most important asset, our people. The Terminal Manager typically works days, Monday-Friday, with some need on weekends, overnights, and holidays. The ATM will be needed to be an above-average communicator and a delegator of tasks.

Requirements

Above-average communication skills
Delegation skills
Ability to work days, Monday-Friday, with some need on weekends, overnights, and holidays.

Responsibilities

Ensure the safety of all children and passengers on equipment is held above all else.
Evaluate personnel and offer suggestions for improvement.
Maintain a complete list of phone numbers and contact information for each person in each terminal for emergency situations.
Identify all training needs, participate in all available training, and complete any training as noted by corporate training representatives.
Check runs and staffing to ensure all runs are staffed and no runs are left open, working with dispatchers to ensure every run is covered.
Contact other terminals to coordinate staffing needs and share resources, emphasizing labor sharing between terminals.
Check all messages (telephone, email, mail, other) daily and ensure immediate tasks are completed, returning all calls and messages appropriately.
Work on recruiting daily.
Document and track terminal days and runs daily to facilitate billing sheet completion.
Ensure any COVID restrictions in the terminal are adhered to.
Evaluate, approve, or deny all time off requests, considering restrictions on availability, time, and number of people off at once.
Check staffing for the next several days, being proactive and ensuring all runs are staffed at all times.
Ensure all ST Pay is updated.
Meet with dispatchers daily to ensure the team has what they need to be successful.
Consult with and discuss charters with the Charter Coordinator, ensuring adequate staffing for every charter.
Watch overtime daily and keep it to a minimum.
Know and adhere to the terminal's monthly P&L.
Refer to the Employee Handbook and company intranet policies and procedures for guidance.
Ensure that all buses are sanitized daily and maintain overall terminal cleanliness.
Ensure all notifications to drivers are made and all essential paperwork is forwarded to them.
Ensure daily runs are on time and not incurring penalties from the district, investigating and resolving reasons for late runs.
Ensure all PPE is always available to personnel.
Interact with personnel in all terminals to understand motivations and identify retention strategies.
Look for innovative ways to retain personnel and run plans by the team before implementation.
Work towards the goal of Zero Accidents.
Perform other tasks and duties as directed by the TM, GM, or their designee.