Assistant Team Leader (43043)

Goodwill of Central Florida•Melbourne, FL

1d•$27 - $27•Onsite

About The Position

Under the direction of the Team Leader, the Assistant Team Leader (ATL) is responsible for assisting in generating revenue and controlling expenses. This role involves the supervision of personnel, scheduling, reporting, managing supplies, ensuring safety and security, and providing exceptional customer service to both employees and customers. The ATL plays a key role in the daily operations of the store, ensuring adherence to Goodwill policies and procedures while driving sales and maintaining a positive environment.

Requirements

High School education or equivalent is required.
A minimum of five (5) years retail and three (3) years supervisory experience is required.
Ability to adhere to the organizations Core Principles.
Ability to operate a cash register, calculator and basic computer skills.
Ability to work independently with minimal instruction and or direction from Team Leader.
Knowledge of product recalls and unacceptable donated goods.
Skilled in maintaining inventory, sales, and store records.
Ability to effectively supervise, train (develop) and mentor team members.
Beginner knowledge of MS Word, Excel, and Outlook.
Ability to calculate figures and amounts such as variances, discounts, interest, proportions, percentages, and area (square footage).
Ability to apply concepts of basic algebra and geometry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write reports and correspondence.
Ability to speak effectively before groups.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must have reliable means of transportation.

Nice To Haves

College education or equivalent of five (5) years retail management preferred.
Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Responsibilities

Ensures 100% world-class customer service.
Hires, trains, develops, supervises, and evaluates team members within the framework of Goodwill policies and procedures and job descriptions.
Operates the store within budgeted expense to revenue ratios and by donors per square foot.
Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of GICF policies and procedures.
Schedules and maintains labor and payroll in accordance with GICF policies and procedures.
Responsible for the image, maintenance, loss prevention, safety, and security of the store in accordance with GICF policies and procedures.
Responsible for ordering and maintaining supplies and all other GICF property in a secured manner in accordance with established budget and practices.
Performs cash handling and end of day (EOD) reports.
Conducts monthly safety site inspections (Audits).
Manages Stock on Hand (SOH) and Donation verification.
Completes Paycom reporting, Incident/Accident reports, Petty cash and expense reports, and Purchase and supply orders.
Generates monthly store leadership reports and floor allocation by pieces per square foot.
Organizes monthly team meetings and weekly scheduling with two weeks scheduled for all Keyholders and sales floor staff.
Ensures all reports are completed in an accurate and timely manner.
Submits work order requests for Facility Maintenance and Information Technology (IT) support.
Aids Team Leader and Production Manager with production goals.
Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards.
Keeps informed of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors.
Performs assigned duties and management responsibilities within the framework of our Guiding Principles.
Attends in-service and related training as assigned.
May be asked to participate in activities outside of Goodwill.
Performs other duties as assigned by the TL.