Assistant Tax Collector

County of Mecklenburg, NC

About The Position

Perform administrative work assisting in the operations of the Office of the Tax Collector. This position, under direct supervision, is responsible for performing moderately complex analysis, accepting cash and other forms of payment, preparing reconciliations, reports, and providing excellent customer service.

Requirements

Minimum of four years of collection, accounting, payment processing, or equivalent experience. Minimum of two years in customer service.
High School Diploma or equivalent
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Must obtain Assistant Tax Collector Certification within three years of hire.
Knowledge of North Carolina General Statutes
Judicial process and all applicable state, local and federal laws
General bankruptcy procedures and process
Tax collections experience
General accounting procedures and collection techniques
Active listening skills; listening for understanding.
Communication skills that foster mutual understanding.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Talking to others to convey information effectively; effective written communication.
Effective presentation and problem-solving.
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided.
Applied Learning: Assimilating and applying new job-related information in a timely manner.
Decision Making: Identifying and understanding issues, problem and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probably consequences.
Proficient in various applicable computer programs including Microsoft Office Suite.

Nice To Haves

Associate degree in a related field
Excellent communication and customer service skills - written and verbal
Payment processing including reconciliation skills
Troubleshooting and problem-solving ability

Responsibilities

Research taxpayer accounts and bills for tax history pertaining to business property, personal property, business taxes and real estate
Regularly updated case notes to document phone calls and office visits
Provide timely, efficient, and accurate customer service
Receive and receipt payments collected in the in-person at the services counter, from the field, through the mail, and other various ways adhering to the County and departmental money handling policies and procedures
Serve as the first point of contact to the public, representing the Office of the Tax Collector to facilitate the collection of payments and communication of information to the public
Monitor and analyze a variety of financial records and data sources
Prepare related special reports and studies, including cost studies, reports and related documentation
Coordinate and analyze financial and statistical data
Prepare, review, and submit a variety of reports, reconciliations, work papers, communications, schedules, tables, and/or statements to and from internal departments, financial institutions, and external agencies
Maintain records in areas of responsibility in accordance with State law
Participate in special projects related to financial activities
Act as a liaison between the Office of the Tax Collector and other county, city, and town departments to complete processes that require contact with other departments within the county
Execute job functions by achieving acceptable results as required by position and departmental performance measures