Assistant Tax Collector - Bilingual

Mecklenburg County•Charlotte, NC

1d•Onsite

About The Position

This is a non-exempt position. Pay rates are based on education, skill, experience level and internal equity. Our mission is to serve Mecklenburg County residents by helping them improve their lives and community. The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. The Office of the Tax Collector is committed to providing a positive taxpayer experience by educating, assisting, and serving more than 1 million county and municipal residents. Our tax collections employees are trained in the latest collections policies and procedures to ensure consistency and compliance in collections. We are a team dedicated to serving the community with integrity and respect. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County and help us provide a community of pride and choice for people to live, learn, work, and recreate. POSITION SUMMARY Perform administrative work assisting in the operations of the Office of the Tax Collector. This position, under direct supervision, is responsible for performing moderately complex analysis, accepting cash and other forms of payment, preparing reconciliations, reports, and providing excellent customer service.

Requirements

Bilingual Proficiency - Fluid in Spanish and English
Minimum of four years of collection, accounting, payment processing, or equivalent experience.
Minimum of two years in customer service.
High School Diploma or equivalent
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Must obtain Assistant Tax Collector Certification within three years of hire.
Proficient in various applicable computer programs including Microsoft Office Suite.

Nice To Haves

Associate degree in a related field
Excellent communication and customer service skills - written and verbal
Payment processing including reconciliation skills
Troubleshooting and problem-solving ability

Responsibilities

Research taxpayer accounts and bills for tax history pertaining to business property, personal property, business taxes and real estate
Regularly updated case notes to document phone calls and office visits
Provide timely, efficient, and accurate customer service
Receive and receipt payments collected in the in-person at the services counter, from the field, through the mail, and other various ways adhering to the County and departmental money handling policies and procedures
Serve as the first point of contact to the public, representing the Office of the Tax Collector to facilitate the collection of payments and communication of information to the public
Monitor and analyze a variety of financial records and data sources
Prepare related special reports and studies, including cost studies, reports and related documentation
Coordinate and analyze financial and statistical data
Prepare, review, and submit a variety of reports, reconciliations, work papers, communications, schedules, tables, and/or statements to and from internal departments, financial institutions, and external agencies
Maintain records in areas of responsibility in accordance with State law
Participate in special projects related to financial activities
Act as a liaison between the Office of the Tax Collector and other county, city, and town departments to complete processes that require contact with other departments within the county
Execute job functions by achieving acceptable results as required by position and departmental performance measures