Assistant Supervisor, South Shore Plaza - Full Time

Macy's • Braintree Town, MA

2h • $18 - $30 • Onsite

About The Position

The Assistant Supervisor is part of the Store Leadership Team and prioritizes the customer experience through active supervision and a strong service culture. The role communicates expectations and priorities to associates, supports an engaging store environment, and models customer-focused behaviors with timely feedback. The Assistant Supervisor uses promotional and Omni selling initiatives to satisfy customers and drive results. This position can lead to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager.

Requirements

• High school diploma or equivalent.
• 1–2 years of related experience.
• Strong interpersonal skills and a proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful self-starter who works well independently and as part of a team and can adapt quickly to changing priorities.
• Ability to work a flexible retail schedule, including day, evening, weekend, and/or holiday hours.
• Ability to stand or walk around the store or department for prolonged periods of at least two consecutive hours.
• Frequent use of computers and other technology, including handheld electronic equipment.
• Ability to frequently lift or move up to 50 pounds.

Responsibilities

• Circulate the selling floor, direct and redirect colleagues, and support leadership priorities to optimize customer experience and sales volume.
• Manage customer service issues through resolution.
• Manage customer flow during high-traffic days and reassign resources as needed.
• Lead store activities to ensure customer readiness and exceptional presentation standards, and alert the appropriate manager to opportunities that do not meet those standards.
• Model lasting customer relationship-building, provide colleagues with timely feedback and redirection, and recognize colleagues who demonstrate these behaviors.
• Execute store opening and closing procedures, including accessing alarm systems and keys.
• Manage workload reports and lead a process when necessary.
• Help build a proactive, solution-oriented, customer-centric store culture.
• Meet with the Sales and Customer Experience Manager or Operations and Visual Merchandising Manager regarding sales-floor or support activities to monitor execution.
• Oversee colleagues’ completion of daily Fulfillment responsibilities.
• Provide feedback and observations through SCX and OVM at colleagues’ quarterly check-ins.
• Use practical knowledge of store systems and educate others in their use.
• Assist colleagues with timekeeping issues, including clocking corrections and paid time off requests.
• Assist Colleague Support in resolving employee relations issues.
• Maintain regular, dependable attendance and punctuality.
• Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED