Assistant Supervisor - Shift -Administrative Office of the Courts (AOC)(Non-Merit)

Kentucky Personnel Cabinet•Louisville, KY

7d•$40,322 - $53,669•Onsite

About The Position

The Kentucky Judicial Branch offers exciting career opportunities with the Administrative Office of the Courts in Frankfort and the state courts that operate in all 120 Kentucky counties. We provide the many benefits of state government employment, including generous vacation and sick time, health insurance and a retirement plan. Our work environment values diversity and inclusion and we’re committed to fair and equal treatment, regardless of race, gender, religion, ethnicity, or sexual orientation. We also promote a healthy work and life balance. The Jefferson County Circuit Court Clerk's Office has an immediate opening for an Assistant Supervisor- 2nd SHIFT, Sundays through Thursdays, 3:30pm – 11:30pm OR Sundays through Wednesdays –3:30pm –1:30am, Tuesdays through Saturdays 3:30pm – 11:30pm Wednesdays through Saturdays 3:30pm – 11:30pm. On call weekends, rotating holidays and flexibility to work non-traditional work hours when needed. This position reports directly to the department supervisor and provides support to the supervisor in ensuring a high level of customer service is provided to internal and external customers. In some cases, this position may be responsible for managing a smaller work unit within the OCCC and charged with carrying out all the duties of a supervisor. Daily duties consist of assigning and reviewing work; overseeing and evaluating personnel; providing technical assistance; enforcing policies and procedures; and performing operational functions as needed. Professional decorum and strong communication skills is required; the ability to work with judges, judicial partners and courtroom personnel, and other members of the OCCC management team are essential. Computer literacy and keyboarding skills are required. Interpersonal and leadership skills to motivate others and lead change or innovation are required. Duties and responsibilities include, but are not limited to the following: Provide direction to employees; coordinate operation workflow; and ensure responsive customer service; be accessible to employees to answer questions and resolve problems. Assist with employee schedules and timesheet maintenance issues as determined by the supervisor. Help implement department-oriented staff trainings for new employees and/ or those reassigned to new areas of operations. Serve as a principle point of contact for questions related to department processes and communications with external agencies and judicial partners; assist employees in addressing customer questions and/ or complaints. Ensure the proper opening or closing of daily registers; make sure all balances and receipts are reconciled and recorded at the end of each shift. Communicate changes in OCCC policies and procedures; ensure observance of new rules and processes; assist with carrying out employee meetings. Frequently monitor the accuracy and timeliness of work processed/ performed and employee compliance with policies and procedures; identify problems and work with the supervisor to formulate solutions and/ or develop performance improvement plans as needed. Assist in addressing personnel infractions and/ or disciplinary actions as needed to correct misconduct and/ or violations of Kentucky Court of Justice and/ or OCCC policies and procedures. Other duties as assigned. Due to the nature of job duties and responsibilities, this position is not authorized for virtual work.

Requirements

Associates Degree
1 Year of Job-Related Experience
Proficient in using Kycourts II, Courtnet, and Microsoft Office Word; create and retrieve email messages; possess intermediate computer and keyboarding skills.
Capable of operating additional office equipment including copier, fax machine, printer, scanner, and telephone.
Able to operate cash register and credit/ debit equipment.
Recognize and arrange numbers and letters in standard order, along with like punctuation such as decimals; possess fundamental math skills.
Accurately enter and update information on cases into a computer system or handwrite notations on documents and/ or case jackets.
Ability to efficiently plan, prioritize, and coordinate daily work needs and employee schedules, display time management skills.
Express ideas and directions clearly (oral and written); possess strong interpersonal communication skills.
Thorough knowledge of OCCC policies and procedures.
Able to use language line services for interpreter needs during interaction with non-English speaking persons.

Nice To Haves

High School Degree w/3 years of job-related experience

Responsibilities

Provide direction to employees; coordinate operation workflow; and ensure responsive customer service; be accessible to employees to answer questions and resolve problems.
Assist with employee schedules and timesheet maintenance issues as determined by the supervisor.
Help implement department-oriented staff trainings for new employees and/ or those reassigned to new areas of operations.
Serve as a principle point of contact for questions related to department processes and communications with external agencies and judicial partners; assist employees in addressing customer questions and/ or complaints.
Ensure the proper opening or closing of daily registers; make sure all balances and receipts are reconciled and recorded at the end of each shift.
Communicate changes in OCCC policies and procedures; ensure observance of new rules and processes; assist with carrying out employee meetings.
Frequently monitor the accuracy and timeliness of work processed/ performed and employee compliance with policies and procedures; identify problems and work with the supervisor to formulate solutions and/ or develop performance improvement plans as needed.
Assist in addressing personnel infractions and/ or disciplinary actions as needed to correct misconduct and/ or violations of Kentucky Court of Justice and/ or OCCC policies and procedures.
Other duties as assigned.