Assistant Supervisor, Park Quality

SeaWorld•Tampa, FL

8d•Onsite

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! You’ll lead an incredible team in delivering an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality.

Requirements

At least 18 years of age
Proficient in Microsoft Office applications
Able to positively interact with guests and co-workers of all ages, ethnic/cultural backgrounds, and/or language, and individuals with special needs
Possession of a valid state driver’s license
Able to lift or move 75lbs
Able to complete provided CPR/AED training/certification
Able to be trained and certified at all assigned areas and job functions
Able to climb stairs/ladders
Comfortable with operating forklift/scissor lift/man lift/Pressure washers
Able to operate and maneuver in/around tight spaces
Able to use heavy equipment for cleaning
Comfortable with exposure to noise and vibrations
Able to work in all weather conditions and temperature extremes
Able to train on and properly use protective gear
Comfortable working around fumes/dust/odor
Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
Comfortable speaking in front of large groups of guests and team members
Able to remain calm and professional during challenging situations
Have a working knowledge of all Microsoft Office applications
During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays
This position requires overnight work. Must be available and willing to work overnight shifts, including weekends, holidays, and varying schedules as business needs require.

Nice To Haves

Bachelor's degree (B.A.) from a four-year college or university preferred

Responsibilities

Enthusiastically represents the organization by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job
Ensure a safe environment for all team members, guests, and animals
Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching
Ensure compliance to all state/federal regulations, park policies, and department procedures
Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law
Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
Maintain inventory and stock/replace areas supplies and equipment as needed
Schedule compactor pulls
Monitor daily labor to align with labor budget and daily attendance
Conduct equipment and safety checks in compliance with department and company standards
Attend to ambassadors and follow park protocol in emergency situations
Respond to ambassador and guest needs
Communicate effectively with other areas within the department as well as other departments in the park
Track information to complete daily and weekly reports