Assistant Supervisor, Merchandise

SeaWorld•Philadelphia, PA

12d•Onsite

About The Position

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

Requirements

Five(5) months merchandise experience, or equivalent external experience
No significant performance deficiencies within a 1 year period.
Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement
Able to multi-task in a fast paced work environment; must be able to work independently
Possess a high level of problem-solving, analytical, verbal and written communication skills
Have proficient mathematical skills and be able to process monetary transactions with accuracy, specifically an aptitude for retail math is necessary
Ability to push/pull/lift/carry 50lbs or more on an occasional basis; frequent extensive walking, standing, occasional climbing; work environment varies from indoors in air-conditioned space to outdoor work in all weather conditions (i.e. heat, humidity, rain and cold)
Be willing to comply with all grooming standards and SEA employment standards
Be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
Be willing to comply and ensure all Ambassadors comply with all SEA grooming guidelines and employment standards

Nice To Haves

High School Diploma Preferred

Responsibilities

Oversee the performance and productivity of all location Ambassadors within sub-department locations
Supervise Ambassadors while enforcing and complying with safety procedures and guidelines
Responsible for the training and counseling of sub-department location Ambassadors while ensuring and complying with all SEA grooming guidelines and employment standards
Complete appropriate paperwork and administer appropriate disciplinary action, as directed by Management and or Human Resources
Ensure compliance of Labor Laws with regards to breaks and hours worked per day
Ensure the flawless execution of suggestive selling techniques through observing, coaching and role modeling behaviors to all Ambassadors
Manage the sub-department location opening and closing procedures and ensure all Ambassadors are assigned and complete tasks within a timely manner
Resolve all Guest Service matters for the location in a professional and timely manner, while supporting and demonstrating the ACE Actions and Guest Service philosophies
Monitor and comply with the area opening and closing procedures and ensure all Ambassadors complete tasks within a timely manner
Establish and maintain a positive atmosphere which ensures the highest level of Ambassador engagement while supporting and demonstrating exemplary guest service
Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) lifting and reporting unsafe situations