Assistant Supervisor, Guest Arrivals

SeaWorld • Orlando, FL

1d • Onsite

About The Position

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, we'd love to have you join our team!

Requirements

• During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays.
• During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays.
• At least 18 years old.
• Valid state driver’s license.
• Ability to complete CPR/AED training/certification.
• Ability to be certified on all attractions.
• Outstanding communication, public speaking, problem solving and interpersonal skills.
• Ability to remain calm and professional during challenging situations.
• Computer proficiency with MS Office.
• Comfortable working outdoors, around water and at heights up to 350 ft.
• Previous cash handling experience and ability to work multiple selling systems.
• Ability to train on and use protective gear.
• Flexibility in working varied hours.

Nice To Haves

• Related Bachelor’s degree preferred.
• Previous leadership experience highly desirable.

Responsibilities

• Help lead and inspire a team to deliver great guest experiences from the get-go.
• Model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with.
• Supervise, train, and counsel Ambassadors and perform the job duties you’re supervising in Guest Arrival areas such as: Parking Lot, Ticketing, Turnstiles, Reservation Check-In Area.
• Track labor, including daily scheduling and break management.
• Oversee opening and closing procedures.
• Maintain a clean and safe environment for all team members, guests, and animals.
• Develop team members through training, feedback and coaching.
• Ensure compliance with all relevant regulations and policies.
• Create and maintain team rotation grid.
• Respond to guest and team member needs.
• Report project status to Supervisors and Managers.
• Ensure strict adherence to all cash handling procedures.

Benefits

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level