Assistant Supervisor, Food & Beverage (APT)

SeaWorld•San Antonio, TX

8d•Onsite

About The Position

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, we'd love to have you join our team!

Requirements

One to three months of related experience or equivalent combination of education and experience
Successfully pass ServSafe exam prior to starting
Able to pass Alcohol training upon selection
Able to pass Food Handlers test and maintain valid Food Handlers card
Strong written/verbal communication skills
Able to frequently lift/move up to 50 pounds with or without accommodation
Able stand for prolonged periods of time
Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
Able to handle multiple tasks and work in a fast paced environment
Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)

Responsibilities

Provide and lead team to deliver superior guest service
Regularly keep ambassadors motivated and energized
Open and close facilities in accordance with established procedures
Provide menu and park information to guests
Monitor equipment and report any problem to proper personnel
Ensure meal and rest periods are provided to ambassadors as required by company policy
Set up and monitor queue lines
Record moneybag recaps and complete tasks on station task lists
Monitor stations to assure food looks pleasing and is portioned in accordance to recipes
Monitor temperature of food and equipment in accordance with established HACCEP plan and takes appropriate action
Supervise and train ambassadors
Authorize ambassador over-rings
Monitor food waste and assist with educating ambassadors on waste procedures
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including training ambassadors; planning, assigning and directing work; assess performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
Enthusiastically represent the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job
Prepare and serve food for park guests
Clean facilities, operate kitchen equipment and cash registers, assist with training and supervision of ambassadors
Ensure excellent guest service by responding to guest requirements, expectations and needs
Other duties as assigned
Assist other locations and areas throughout the park as needed