Assistant Supervisor, Entertainment | Part-Time | SeaWorld San Diego

SeaWorld Parks & Entertainment, Inc.•San Diego, CA

1d•Onsite

About The Position

This role will lead all aspects of daily operations within one or more of the following Entertainment Operations work groups (stage, performance operations, costume characters, audio, video, lighting, and stagehands). You will coach, mentor, direct, evaluate, and schedule staff. You will also lead the interview and orientation process of new ambassadors, lead training and development of new and existing ambassadors, write evaluations and assist in the development of ambassadors, and review the annual performance appraisal with ambassadors. You will work with the show producer and performance operations to maintain show standards, maintain area labor and expense budgets, produce and maintain accurate documentation, and maintain a safe work environment and safety requirements. You will also maintain cleanliness of all assigned work areas, maintain, uphold and respect all ambassador confidentiality and leadership issues, and ensure excellence in customer service by responding to customer requirements, expectations and needs. You will maintain a positive and flexible attitude, model company trainings related to guest interactions and animal areas, and occasionally may assist other locations and areas throughout the park as needed. You will communicate professionally and effectively with Ambassadors, Vendors and our Guests and perform other duties as assigned.

Requirements

At least 18 years of age
High school diploma or equivalent, required
At least one year of professional or college-level experience in one of the following areas: theme park, stage, or live audio, film production, etc., required
Possession of a valid state driver’s license and ability to obtain a company driver’s license
Ability to meet company driving guidelines
Proficient knowledge in one or more areas of theater craft (i.e., dance, performance arts/gymnastics and stage manager, etc.) and/or proficient knowledge in one or more areas of technical theater or live media productions (audio, video, lighting and stagehand)
Strong presentation skills including the ability to speak clearly and comfortably in front of large groups and in different environments; including, but not limited to, training classes
Able to positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Proficient written and verbal communication skills
Have working knowledge of computer-based resources such as Microsoft Office
Able to complete assigned projects in a timely and professional manner
Ability to handle multiple tasks and maintain a positive and flexible attitude in an ever-changing and fast-paced work environment
Proficient organization and planning skills
Be able to lift, push, pull and/or carry up to 50 lbs.
Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
Be able to work indoors and outdoors, in varying weather, to include extreme heat.
Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes
Perform cleaning duties, including use of cleaning chemicals
Work flexible schedules/hours based on business needs, to include opening, mid-, and closing shifts; nights, weekends, and holidays
Be flexible in work locations as placement will depend on business needs and career development opportunities

Nice To Haves

At least six months previous experience in leadership related role, preferred
One year of theme park related experience, preferred
Working knowledge of park related programs. (i.e. Kronos, SAP, and Concur), preferred

Responsibilities

Coach, mentor, direct, evaluate, and schedule staff
Lead the interview and orientation process of new ambassadors
Lead training and development of new and existing ambassadors
Write evaluations and assist in the development of ambassadors
Review the annual performance appraisal with ambassadors
Work with show producer and performance operations to maintain show standards
Maintain area labor and expense budgets
Produce and maintain accurate documentation
Maintain a safe work environment and safety requirements
Maintain cleanliness of all assigned work areas
Maintain, uphold and respect all ambassador confidentiality and leadership issues
Ensure excellence in customer service by responding to customer requirements, expectations and needs
Maintain a positive and flexible attitude
Model company trainings related to guest interactions and animal areas
Occasionally may assist other locations and areas throughout the park as needed
Communicate professionally and effectively with Ambassadors, Vendors and our Guests
Perform other duties as assigned