Hourly Pooled - Assistant Supervisor, Dispatch
University of Wyoming•Laramie, WY
•$18 - $19•Onsite
About The Position
Support the Demand Response Manager by providing leadership & administrative support for the Transit Dispatch Center which includes both paratransit & fixed route operations.
Requirements
- Applicants must be able to pass all drug and/or alcohol screenings required by the UW Drug and Alcohol Policy. This would include a pre-employment drug screening.
- Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP
- High School Graduate or GED and one year of customer service experience.
- Applicants must be 18 years of age.
Nice To Haves
- Preference will be given to applicants who have completed Transportation Services probationary period.
- Knowledge of ADA policies & procedures.
- Problem Solving skills.
- Organizational and record-keeping skills
- Ability to remain calm in difficult or stressful situations
- Ability to work independently with limited supervision
- Strong attention to detail
- Experience handling confidential information
- 1 year of previous supervisory experience
- 1 year of dispatch experience
- Current certifications or ability to obtain within 1 month of hire: TSI certification, First Aid/CPR certification, Supervisor Harassment training
Responsibilities
- Supervision & coordination of the Transit Dispatch Center.
- Assist the Manager in the supervision of 5-7 part-time dispatchers: contribute to performance evaluations.
- Fill in as paratransit supervisor in the absence of the Manager
- Assist the Manager in hiring part-time dispatchers
- Provide training for new dispatchers and ensure that they are prepared to perform job duties on their own. Continuously monitor performance and provide any retraining as necessary.
- Maintain documentation on the enforcement of departmental policies & procedures and any federal/state regulations.
- Respond to and investigate complaints/incidents/accidents.
- Provide administrative support for paratransit operations: fare reconciliation, preparing rider notices, and maintaining transit related data.
- Act as the liaison with the dispatch software provider, manage technology tickets and ensure problems are resolved.
- Provide excellent customer service.
Benefits
- competitive periodic raises
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
