Hourly Pooled - Transportation Services Assistant Supervisor, Demand Response
About The Position
Provide leadership support to the Transit Supervisor, Demand Response. This position offers a pay rate of $18.35 - $18.85/hr, with competitive periodic raises. The role is crucial for campus customers and requires the successful candidate to be available to work on campus. The position involves supporting SafeRide operations, maintaining vehicle and equipment inventory, coordinating and enforcing regulations, documenting personnel performance, training new drivers/dispatchers, and responding to vehicle and passenger incidents. Supplemental functions include assisting with other Demand Response areas, performing backup dispatching and driving, maintaining data, and assisting with community outreach. The work location is on campus, and the scheduling requires availability for SafeRide shifts from Thursday to Monday, primarily in the late afternoon and nights. Availability during summer months is also required. Total hours range from 15-19 per week, with potential for extra hours as a driver/dispatcher for students.
Requirements
- Applicants must be able to pass all drug and/or alcohol screenings required by the UW Drug and Alcohol Policy.
- Valid driver's license with a motor vehicle record (MVR) that is compliant with the University Vehicle Use Policy.
- High School Graduate or GED and one year of work related experience, or an equivalent combination of education and work experience.
- Applicants must be 21 years of age, or will be within first month of hire.
- Current certifications or ability to obtain within 1 month of hire: TSI certification, First Aid/CPR certification, Supervisor Harassment training
- 1 year of customer service experience
- Complete application to include: cover letter, resume, three references, and availability matrix.
Nice To Haves
- Demand response transit experience preferred, but not required.
- Completion of Transportation Services probation period preferred, but not required.
- Knowledge of ADA policies and procedures
- Problem solving skills
- Organizational and record keeping skills
- Ability to remain calm in difficult or stressful situations
- Ability to work independently with limited supervision
- Strong attention to detail
- Experience handling confidential information
- 1 year of previous supervisory experience preferred
Responsibilities
- Provide support to the Supervisor by assisting in the supervision and coordination of SafeRide operations, fill in as Demand Response Supervisor as needed.
- Maintain vehicle & equipment inventory, assign equipment resources to employees.
- Coordinate, enforce, and document all mandated federal/state regulations, and department policies pertaining to the transit system and safety.
- Complete documentation of personnel performance, complete compliance checks.
- Provide training to new drivers/dispatchers, ensure that they are prepared to perform job duties on their own.
- Respond to and investigate vehicle related accidents/incidents.
- Respond to and investigate passenger related complaints/incidents.
- Provide excellent customer service
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
