Assistant Supervisor - Business Administration, Herald Square - Full Time

Macy's • New York, NY

6d • Onsite

About The Position

The Assistant Supervisor, Business Administration prioritizes the customer experience through active supervision and fosters a strong service culture. As a member of the Store Leadership Team, this role communicates expectations and priorities to associates, supports an engaging environment for customers and colleagues, and champions exceptional service by role modeling desired behaviors and providing real-time coaching and feedback. The Assistant Supervisor, Business Administration supports daily store operations by maintaining an organized Store Management Office, overseeing administrative and human resources activities, and coordinating internal communications to ensure operational excellence. The Assistant Supervisor, Business Administration manages key business functions, including store scheduling, cash office operations, new hire onboarding, and colleague engagement initiatives. This role serves as a primary point of contact for store colleagues and leadership, acting as a liaison for HR-related matters, coordinating onboarding documentation and training sessions, and supporting workforce administration. Additionally, the Assistant Supervisor, Business Administration maintains recognition programs, distributes operational reports, balances the vault, and coordinates maintenance requests. Through professionalism, discretion, and attention to detail, this role ensures a well-organized, efficient, and supportive store environment that enables leadership and associates to focus on delivering outstanding customer service.

Requirements

• Ability to champion a customer-first culture by resolving service issues, modeling exceptional service behaviors, coaching associates in real time, and fostering consistent customer experiences.
• Ability to provide active supervision, communicate expectations, direct day-to-day work, deliver constructive feedback, recognize performance, and support colleague development and engagement.
• Ability to manage administrative processes, scheduling, timekeeping, onboarding, reporting, cash office operations, and store management office activities with accuracy and efficiency.
• Ability to communicate clearly and professionally with customers, colleagues, and leaders; build trust-based relationships; facilitate internal communications; and collaborate across teams.
• Ability to manage multiple priorities, maintain accurate records, balance the vault, distribute reports, coordinate maintenance requests, and ensure compliance with established procedures.
• Ability to operate and train others on store technology and systems, including POS, MPOS, RF equipment, MyClient, and MyStore App.
• Ability to address customer and colleague issues, make sound decisions, adapt to changing priorities, and remain resourceful in a fast-paced retail environment.
• Ability to handle confidential information, HR matters, and financial processes with integrity, sound judgment, and professionalism.
• High School diploma or equivalent.
• Heavy lifting.
• Constant moving.
• Remaining in a stationary position.
• Reaching with arms and hands.
• Remaining in a stationary position for at least two consecutive hours.
• Lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Responsibilities

• Provide active supervision by directing and redirecting colleagues, supporting leadership priorities, and assisting AST colleagues with daily responsibilities to optimize the customer experience.
• Maintain flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Resolve customer service issues promptly and to completion.
• Model effective relationship-building behaviors with customers; provide real-time coaching and feedback to colleagues and recognize strong customer-focused performance.
• Foster a proactive, solution-oriented, customer-centric culture that delivers consistent customer experiences.
• Demonstrate proficiency in store systems, including POS, MPOS, RF equipment, MyClient, and the MyStore App, and train colleagues on their effective use.
• Support colleagues with timekeeping and attendance matters, including clock corrections, paid time off requests, and related inquiries.
• Partner with Colleague Support to address and resolve employee relations concerns.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Maintain an organized Store Management Office.
• Oversee administrative and human resources activities.
• Coordinate internal communications.
• Manage store scheduling.
• Manage cash office operations.
• Manage new hire onboarding.
• Manage colleague engagement initiatives.
• Act as a liaison for HR-related matters.
• Coordinate onboarding documentation and training sessions.
• Support workforce administration.
• Maintain recognition programs.
• Distribute operational reports.
• Balance the vault.
• Coordinate maintenance requests.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED