Assistant Supervisor, Aquatics

SeaWorld•Philadelphia, PA

5d•Onsite

About The Position

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today! As an Aquatics Assistant Supervisor, you’ll be responsible for supervising a shift of water safety Ambassadors. You will establish and maintain a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines.

Requirements

A passion for customer service
Excellent multi-tasking and time management skills
Outstanding communication and problem-solving abilities
Active listener with the ability to anticipate guests’ needs
Ability to work in a team to promote and ensure a safe and secure environment
Successfully pass the company provided and paid American Red Cross lifeguard certification trainings to include First Aid, CPR, and AED.
Maintain an acceptable level of proficiency of park knowledge, water rescue, CPR/AED, and First Aid Skills.
Ability to assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside work
Flexibility to perform varied duties
Must be able to act responsibly with a high attention to safety
Must be able to lift, push, pull and/or carry up to 50 lbs
Position engages in extensive walking and standing throughout entire work shift
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
Perform cleaning duties; including use of cleaning chemicals
Must be willing to comply with all SEA grooming guidelines and employment standards
Must be able to work indoors and outdoors, in varying weather, to include extreme heat
Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement
Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
Ability to successfully complete all legal, company and department training requirements within established timelines

Nice To Haves

At least 18 years of age, preferred
At least two (2) months of Ambassador experience or equivalent external experience
High School Diploma or GED equivalent, preferred

Responsibilities

Provide exemplary Service and ensure Operations Standards are met
Complete Ambassador audits.
Assign Ambassador break and rotation schedules, ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day
Assist Operations supervisor with the training and counseling of Ambassadors and Senior Guards
Supervise Ambassadors and Senior Guards for maximum productivity while enforcing and complying with safety procedures, guidelines and park policies and procedures
Comply with the area opening and closing procedures and ensure all Ambassadors complete tasks within a timely manner
Monitor and track Ambassador attendance, performance, and complete appropriate paperwork and administer discipline