Assistant Studio Manager

Tend•New York, NY

11d•$66,000 - $70,000•Onsite

About The Position

At Tend, we’re reimagining what dentistry can be. As an Assistant Studio Manager, you’ll support the Studio Manager in running day-to-day operations while keeping our focus on delivering “Dental Done Differently.” This role blends hospitality, operational excellence, and team leadership to ensure both our guests and our studio team members feel cared for every step of the way.

Requirements

2+ years of experience in a healthcare, hospitality, or service management role (dental experience strongly preferred).
Experience leading or coaching a team.
Strong organizational and problem-solving skills.
Excellent communication skills across phone, email, and in-person interactions.
Comfort with scheduling systems, insurance processes, and treatment planning (or willingness to learn quickly).
A proactive approach — you anticipate needs and take initiative.
A passion for delivering outstanding hospitality and patient experiences.

Responsibilities

Support the Studio Manager in daily operations, including scheduling, inventory, and opening/closing routines.
Manage front desk operations and lead the front desk team through interviewing, training, coaching, and performance feedback.
Maintain a strong understanding of insurance, schedule management, and treatment planning to support studio performance.
Deliver financial presentations and track results to help meet revenue goals.
Partner with the Studio Manager and broader teams (member experience, revenue cycle) to support a seamless guest journey.
Organize and lead specialty treatment days (orthodontics and oral surgery).
Oversee ordering of supplies, including Amazon shipments, and manage studio inventory.
Optimize provider scheduling to balance team efficiency and guest needs.
Drive patient (member) retention through outreach and follow-ups for unscheduled treatment.
Provide warm, consistent hospitality for every guest — whether in-studio, by phone, or by email.
Collaborate with the entire clinical and non-clinical team to ensure high-quality guest and team experiences.
Take initiative to identify and complete tasks without direct supervision.