Assistant, Student Financial Aid
Austin Community College•Austin, TX
•$47,840 - $51,189•Onsite
About The Position
To provide customer service assistance and technical support in the administration of student financial aid services, including providing financial aid information and guidance to students and prospective students.
Requirements
- One year related work experience.
- Associate degree.
- Must not be on default of any federal/state student loans.
Nice To Haves
- Ability to effectively communicate in advanced fluency of any of the following languages: Spanish, Vietnamese, ASL
Responsibilities
- Provides technical support to students by assisting them with setting up FSAID, submitting FAFSA, accessing Online Services and requesting IRS Tax Return Transcripts.
- Provides financial aid information to students regarding programs, application procedures, availability of funds, procedures for applying, disbursement of funds and scholarship resources.
- Responds to and/or directs student financial aid inquiries in person or via telephone.
- Provides telephone outreach to students in the financial aid process.
- Assists in reviewing student financial aid applications and determining eligibility based on federal and state regulations.
- Assists students with navigating removal of registration holds due to delinquency or loan default, repayment of current term aid/loans or obtaining uncovered balances.
- Applies federal and state regulations to all aspects of financial aid programs and provides information regarding regulations to students and prospective students.
- Provides assistance with the College Work Study Program as required.
- Presents financial aid presentations and workshops which may include Student Success, Loan Entrance Counseling, Work-Study Orientation, FAFSA workshops and Student Money Management presentations.
- Performs general clerical activities and provides support in relation to financial aid services.
- Communicates with students regarding incomplete financial aid files and assists students with submission of missing documentation and forms.
Benefits
- medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
