Assistant Store Manager Manchester, KY

HOUCHENS FOOD GROUP INC•Manchester, KY

23h•Onsite

About The Position

The Assistant Store Manager is responsible for the complete day-to-day operation of the store in the absence of the Store Manager. This role focuses on maximizing store sales and profitability, minimizing expenses, ensuring optimal stock and merchandising, and providing exceptional customer service to "Amaze Every Customer Every Time." The Assistant Store Manager also contributes to the growth and development of the management team and store associates.

Requirements

High School Diploma or General Education Degree (GED); or, an equivalent combination of education and experience.
Minimum of 1 year of leadership experience in a retail or customer service setting.
Good verbal and written communication skills.
Ability to provide motivation and leadership to associates storewide in a fair and impartial manner.
High degree of analytical skills.
Ability to delegate and be self-directed.
Excellent written and verbal communication skills.
Strong organizational, time management, and project management skills.
Technically skilled in basic retail computer systems including related software.
Develop and maintain client relationships and strategic partnerships.
Dress according to company policy.
Possess a valid in-state driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards.

Nice To Haves

Bachelor degree preferred.

Responsibilities

Uphold Core Values as determined by the management team.
Maximize store sales and profitability.
Minimize store expenses.
Ensure the store is optimally stocked and merchandised.
Contribute to the growth and development of the management team and store associates.
Hire, train and develop store staff, provide ongoing performance feedback, and recognize accomplishments.
Review store evaluations with management and staff to identify and correct issues.
Supervise staff to ensure sales performance goals and company procedures are met.
Delegate workload to meet merchandising and visual presentation standards.
Participate in associate evaluations.
Complete merchandising updates according to company standards.
Work with vendors to develop merchandising strategies and plan-o-gram updates.
Forecast scheduling needs and create work schedules.
Monitor payroll to ensure compliance with budgets.
Review staffing needs, strengths, and opportunities with the Store Manager and HR/Ops Directors.
Develop and implement in-store marketing strategies.
Promote Customer Service as the #1 Priority through observation, monitoring, and coaching.
Promote and teach "Amaze Every Customer Every Time" through leadership and coaching.
Use huddles, communication boards, and store meetings to communicate performance and motivate the team.
Drive customer satisfaction by ensuring customers are acknowledged, needs are met, and concerns are resolved.
Review customer service measurement reports and work with the team to identify opportunities.
Document at least one (1) Observation per associate monthly and provide coaching.
Maintain accurate inventory through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to best practices.
Utilize inventory reports to reduce shrinkage, maintain stock levels, and maximize inventory accuracy.
Work on professional development through leadership training opportunities.
Identify appropriate training for store associates and oversee all training requirements.
Enforce safety policies and procedures, and serve as a role model for safety.
Enforce store environment procedures to maintain the best store appearance.
Conduct preventative safety and fire inspections, and take appropriate actions to correct issues.