Assistant Store Manager

The Salvation Army Southern California

1d•Onsite

About The Position

The Assistant Manager will work in coordination with the Store Manager in the responsibilities of meeting daily goals, motivation and development of store staff, merchandise organization, production, customer service, and sales while maintaining a clean organized retail setting. When the Store Manager is not on site, the Assistant Manager will be responsible for all daily activities in the store. Will be required to cross train in other Thrift Store departments and provide supervisory coverage in those areas as needed to include but not limited to operating a cash register, stock clothing racks, tag sales floor items, etc.

Requirements

High School degree or equivalent
Three years of demonstrated experience in a retail environment
Strong interpersonal skills
Demonstrated knowledge of cash controls and cashier procedures
Experience reading computer spreadsheets and working with email, internet skills, Excel, Word, and other computer programs
Ability to calculate figures and amounts such as discounts and margins
Have a basic working knowledge of office machines
Detail oriented
Team player with a spirit of cooperation and work with all others towards goals set by management
Ability to communicate to Corps Officers, Business Administrator, Store Manager, employees, customers, and donors in a professional and amiable manner
Job requires the ability to analyze information and evaluate results to choose the best solution in solving problems
Careful about accuracy, and thorough in completing work tasks
Job requires being pleasant with donors, fellow employees and customers, displaying a good natured, cooperative attitude
Able to delegate job tasks and give instructions in an oral and/or written manner
Self starter
Strong use of the English language in verbal communication
Good organizational skills
Ability to work with the public in a courteous manner
Must always exercise patience and be professional
Ability to work in a fast-paced environment and maintain poise under pressure
Customer service mindset
Ability to work with minimum direct supervision in and out of the production and/or warehouse areas
Must complete and adhere to Protecting the Mission requirements and guidelines
A valid, in-state license and ability to pass The Salvation Army’s in-house driving test and MVR check
If employee owns his/her own vehicle, must possess current auto insurance for instances in which a personal vehicle is used on TSA time and/or business.

Nice To Haves

Retail and supervisory experience, three years preferred

Responsibilities

Provide leadership and direction to assigned associates.
Maintain daily production schedules and ensure safety, quality and production requirements are met.
Track and coordinate department manpower, production, and budget.
Analyze problems and implement countermeasures to improve department performance.
Coordinate with other Assistant Managers and departments.
Oversee personnel.
Plan and prepare work schedules.
Train new employees and volunteers.
Demonstrate the highest standards of courtesy with employees, customers, and donors.
Exemplify the highest standards of integrity in leadership and loyalty to the job, supervisor, and to the Corps of The Salvation Army.
Motivate, develop, and direct people as they work, identifying the best people for the job.
Encourage and build mutual trust, respect, and cooperation among team members, actively interacting with employees.
Provide specific written input for annual evaluations of employees and evaluation of volunteers as needed from referring agencies.
Facilitate regularly scheduled staff meetings to communicate the goals of the organization and recommendations for improving operations.
Ensure that all staff and volunteers will be thoroughly orientated in safety and accident policy and procedures as outlined in The Salvation Army Employee Handbook.
Handle all duties as noted under the Store Associate job descriptions when called upon to do so.
Coordinate Advertising and Promotions.
Interviewing and Hiring.
Build customer loyalty - Actively interact with customers.
Be cross-trained in all store positions and able to cover open shifts to ensure coverage when needed.
Assist in any given position during busy periods (ex. cashiering, stocking, etc.).
Be responsible for the opening and closing procedures for the store.
Delegate the arrangement for seasonal shopping and merchandise availability.
Work with each supervisor to achieve their department goals.
Assume all the responsibilities of the Manager in the absence of the Store Manager.
Be available to attend all regularly scheduled and mandatory staff meetings regardless of whether they are outside a scheduled shift or standard work day.
Ensure that all employees positively acknowledge and treat all customers and the public in a courteous manner.
Handle customer complaints in a professional manner.
Personally handle complaints and immediately notify the Store Manager of the facts surrounding the complaint and the disposition thereof.

Benefits

paid holidays
vacation time
sick time
medical insurance
vision insurance
dental insurance
Life and Voluntary Options
Voluntary supplemental life, short-term and long-term disability plans
Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time
employee-funded voluntary 403(b) option
Parental Leave: 40 hours of Paid Leave for qualifying events
Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.
Paid Vacation: Two weeks annually, accruing from day one, for non-exempt positions.
Paid Vacation: Four weeks annually, accruing from day one, for exempt positions.
Paid Holidays: 13 designated holidays + 1 floating holiday per year