Assistant Store Manager - Coal Mine Retail Store

Goodwill of Colorado•Littleton, CO

2d•Onsite

About The Position

The Assistant Store Manager role at Goodwill is a high-visibility, hands-on leadership position perfect for experienced managers from retail, hospitality, or production who have led teams of 20-30 people. This role requires strong operational, customer service, financial, and team-development skills, with a focus on achieving goals and community impact. The Assistant Manager will support the Retail Store Manager in daily operations, financial goals, and mission support. They will be responsible for managing diverse departments, inspiring and developing staff, and actively participating in achieving success. Key responsibilities include merchandising, donation collection, loss prevention, point-of-sale systems, product pricing, community rapport, customer relations, and staff empowerment. The Assistant Manager will also support budgeting, financial reporting, and profit and loss statements. The role involves managing donations, producing merchandise, handling waste and recycling, warehousing, and merchandising, all while providing excellent customer service to achieve optimal performance. Team players who can manage change and motivate others are essential. The Bench Store Assistant Manager role provides coverage for absences, facilitates training, collaborates with management, and contributes to business development.

Requirements

At least 2 years supervising Retail Operations (or similar) with experience of being held accountable and responsible for the success of the business, operations and financial results of a function or department.
Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG).
Ability to manage corporate email and calendar (i.e. Outlook).
Organizational skills to manage multiple projects, people, and retail store functions.
Ability to work within a deadline-pressured environment.
An understanding of marketing and retail principles.
An understanding of production processes and environment, including deadlines, quality control, working in a quick and efficient manner and empowering staff to produce product(s) in a timely manner.
Ability to create, review and understand statistical information to increase the success of the retail store.
Ability to understand, analyze and scrutinize financial statements.
Must possess the ability to adapt, adjust, and mold to changing circumstances.
Ability to make difficult choices and be accountable for overall retail store performance.
Ability to train, develop, and recognize talent and leadership.
Empower your team to manage and lead their departments or functional areas.
Effective verbal and written communication skills.
Ability to communicate upwards, downwards, and lateral in an effective manner.
An interest and empathy for people with disabilities and disadvantages.
Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
Ability to move to other stores within their assigned various region depending on business needs.
Ability to work varied schedules to include weekdays, weekends, evenings, and holidays.
In coordination with the Retail Store Manager must be able to work any hours necessary to provide complete store coverage and supervision.
Responsible for reporting to the Goodwill of Colorado administrative offices (GOG located in Colorado Springs and/or Federal located in Denver) when assigned for trainings, meetings, etc.
Must have valid Colorado State driver license.
Must be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Nice To Haves

Some college is preferred.
Ability to drive for company business is preferred.
Candidates must attach a resume to their application to be considered for this role.

Responsibilities

Manage the daily operations of a retail store.
Act as the Retail Store Manager in the Manager’s absence.
Support the retail store’s responsibility for meeting financial goals to generate income and donations.
Operate and manage diverse departments within the retail store.
Inspire and develop staff.
Take an active role in achieving success by "rolling up their sleeves".
Manage daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product ‘sweet-spot’ pricing, build community rapport, and customer relations.
Empower staff and employees to create and accomplish both professional and personal goals.
Support the Retail Store Manager’s responsibilities for budgeting, financial reporting, and profit and loss.
Ensure successful donation collection, production of merchandise, waste management, recycling, warehousing, and merchandising of donated products.
Price competitively and provide excellent customer service.
Work closely with the Retail Store Manager to achieve goals and objectives and to increase sales and donations.
Recommend changes to operational procedures to achieve maximized expense to revenue ratios.
Promote safety for all employees, ensuring adherence to OSHA and CARF standards.
May be the Safety Representative for the retail store.
Use and become certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools.
Maintain a functional awareness of competition and retail trends.
Maintain a strong knowledge of the point-of-sale (POS) system.
Empower, lead, and manage retail store staff, ensuring safety, productivity, and success.
Oversee daily operations of all retail store functional areas to include: sales floor, store front, donation store, production areas, moving product internally, and storage facilities.
Directly responsible for hiring, performance management, employee goal setting and recommendations toward termination related to employees in at least one (1) department.
Maintain up-to-date knowledge of and adhere to Goodwill policies, the Employee Handbook, safety standards, and all numbered/supplemental policies.
Partner with the Retail Store Manager to conduct meetings for employee training, awareness, and knowledge transfer.
Be on call for alarm notifications after hours.
Provide coverage for unexpected or planned absences (Bench Assistant Manager).
Facilitate growth and training for team members (Bench Assistant Manager).
Collaborate with other management personnel to enhance store performance (Bench Assistant Manager).
Contribute to business development initiatives (Bench Assistant Manager).

Benefits

Daily Pay
Medical
Dental
Vision
Short Term Disability
Life/Accidental Death and Dismemberment
Flexible Spending Accounts
Long Term Disability
Voluntary supplemental benefit offerings
Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
Pre-tax or post-tax (Roth) contributions to our retirement plan