Assistant Store Manager
About The Position
Sézane is seeking a creative, organized, and agile Assistant Store Manager to contribute to its journey. The role is based in San Francisco, CA. The Assistant Store Manager will be responsible for ensuring a unique customer experience, animating the customer journey with a team of ambassadors, and optimizing service quality. They will convey information, promote personalization services, embody brand values, and manage customer satisfaction and loyalty. The role also involves exploring the customer database for clienteling and managing dissatisfaction, as well as recruiting, retaining, and following up with team members. Additionally, the Assistant Store Manager will be involved in operational marketing, guaranteeing the performance of the store through events, and deploying programming in compliance with brand guidelines. They will also manage and develop their team of sales advisors, foster a positive work environment, integrate new employees, and enhance team skills through coaching and performance reviews. The role requires managerial courage, a 360-degree vision for continuous improvement, and ensuring the brand image is maintained. This includes proper maintenance of the store, integration of collections, visual merchandising, maximizing business opportunities, staying updated on fashion trends, and coordinating in-store marketing events.
Requirements
- Creative, organized, and agile talents
- Share passion to perpetually improve all that can be
Responsibilities
- Ensure a unique customer experience within your boutique
- Animate the customer journey by relying on a team of ambassadors
- Optimize the quality of the service at each stage of the customer journey
- Convey information and promote personalization services to advisors and customers
- Embody brand values and ensure an omni-channel experience at all times
- Manage customer satisfaction using various tools, implementing dedicated action plans
- Develop customer loyalty and along with creating new relationships
- Explore the customer database (clienteling and management of dissatisfaction)
- Recruit, retain and follow up of all team members
- Guarantee the performance of the apartment through animations or events
- Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team
- Lead and develop a team of sales advisors
- Manage your team by motivating them and creating a positive and harmonious work environment
- Foster cooperation within the team and between team leaders
- Integrate new employees
- Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews.
- Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers.
- Demonstrate managerial courage to support its employees
- Disseminate and circulate information
- Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement
- Ensure proper maintenance of the apartment
- Participate in the correct integration of the collections and ensure follow-up
- Ensure the maintenance of high level of visual merchandising throughout the day
- Ensure that business opportunities are maximized through effective store management
- Follow fashion trends, ensure competitive intelligence
- Coordinate or participate in the planning of in-store marketing events
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
